I hope you are doing well! Thanks to your great support, the previous site was successfully unblocked.
I actually manage a medical mall with several clinic websites, and I found that two other sites are experiencing the exact same “InfoStl” false positive block:
kawaguchiclinic(dot)net (VirusTotal: 0/92)
midorihihu(dot)com (Wordfence scan is 100% clean, though 2 minor vendors on VT are lagging behind in updating their cache)
Both sites have been completely cleaned and secured on our end. Could you please do me a huge favor and report these two URLs to the Norton Threat Labs for a manual review, just like you did last time?
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
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Submission Portal:Norton Submission Portal. This system is used for tracking false positive reports. Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications. 48 hours: Community suggests waiting 48 business hours. If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed. Norton Support: If you haven’t received an email or a status change after 48 hours, contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts support to escalate the ticket manually.
Thank you so much for your incredibly fast response and for reporting the false detection to the threat labs again!
I was very surprised to see that kawaguchiclinic(dot)net was actually blocked for “FakeT” instead of “InfoStl”. Your detailed check really helped clarify the situation. I will wait for the threat labs to review the sites and update their database.
Great news! The Japanese chat system is working again today, and I was finally able to connect with the official Norton Chat Support.
The agent confirmed that they have manually escalated the unblock request for both sites to the Threat Labs team. With your report and the official support’s escalation, I am very hopeful!
Thank you so much again for all your help. I will wait for the Threat Labs’ review to be completed!
I just confirmed that both kawaguchiclinic(dot)net and midorihihu(dot)com are now officially evaluated as “Safe”! I can access them normally without any warning screens.
Thank you so much for your incredible and continuous support from start to finish. Your manual reports to the Threat Labs and your detailed updates truly saved me. I couldn’t have resolved this issue for our medical mall clinics without your kind help.
