False positive on domain/subdomains in Norton SafeWeb

Norton Security | Norton Internet Security
1

Hello,

Recently, one of our domains (https://resourcesforclients.com) and some of the subdomains have started showing a false positive in the Norton SafeWeb tool.

We have registered/validated the sites using the SafeWeb tool and have attempted to dispute the ratings. However, we either are unable to submit a dispute or get no response back.

This is causing concerns among our clients and is impacting our business, so I am reaching out here to get a reolution to this issue.

Below are the domain/subdomains in question as well as other security scan results showing there are no issues:

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https://resourcesforclients.com

VirusTotal Scan:
https://www.virustotal.com/gui/url/628cc7cdd97df701d0eeb0db9e2761ff58c8c4c71d1196fa3aeb1ba0a80754b2

Google Safe Browsing:
https://transparencyreport.google.com/safe-browsing/search?url=https%3A%2F%2Fresourcesforclients.com


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https://ecard.resourcesforclients.com

VirusTotal Scan:
https://www.virustotal.com/gui/url/ff7d1f031c29cdcdac592fd02212b2ab267753800f01b658970e1b7b86adb500

Google Safe Browsing:
https://transparencyreport.google.com/safe-browsing/search?url=https%3A%2F%2Fecard.resourcesforclients.com


---

https://taxvid.resourcesforclients.com

VirusTotal Scan:
https://www.virustotal.com/gui/url/d83399f9c6388301a65ed6f8b8485fe5dfd3ec8b5076b2ac9a21d1a34d36c7b8

Google Safe Browsing:
https://transparencyreport.google.com/safe-browsing/search?url=https%3A%2F%2Ftaxvid.resourcesforclients.com


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https://preferences.resourcesforclients.com

VirusTotal Scan:
https://www.virustotal.com/gui/url/9b9649cab8e9d2b39ca9627fa1c334cd215d00e5f322a6db08d0876752e7939d

Google Safe Browsing:
https://transparencyreport.google.com/safe-browsing/search?url=https%3A%2F%2Fpreferences.resourcesforclients.com


---

https://reminder.resourcesforclients.com

VirusTotal Scan:
https://www.virustotal.com/gui/url/acdf0292a005829ecd6caa549c4630502cbce96ffacc89e524766af2e89f19fb

Google Safe Browsing:
https://transparencyreport.google.com/safe-browsing/search?url=https%3A%2F%2Freminder.resourcesforclients.com


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Could someone please let us know how we can get this resolved?

Thank you

 

2

Thank you very much for all your help! Everything looks great now - much appreciated!

3
4

png_15292.png

https://sitecheck.sucuri.net/results/https/resourcesforclients.com

https://safeweb.norton.com/report/show?url=https://resourcesforclients.com = Safe -> Email Marketing

5

Use this form to submit URL which you believe is incorrectly classified by Norton -
Safe Web URL submission portal - https://submit.norton.com/?type=URL

SafeWeb rating of the submitted website will be evaluated within the next 48 hours:

Site owners

If you are a website owner, Norton Safe Web can work with you to provide a safe environment for internet users.

https://safeweb.norton.com/help/site_owners

6

The website is currently under review. You cannot submit dispute at this moment

https://safeweb.norton.com/report/show?url=https://ecard.resourcesforclients.com/ = Warning -> Phishing

The website is currently under review. You cannot submit dispute at this moment

https://safeweb.norton.com/report/show?url=https://reminder.resourcesforclients.com/ = Warning -> Phishing

The website is currently under review. You cannot submit dispute at this moment

https://safeweb.norton.com/report/show?url=https://preferences.resourcesforclients.com/ = Warning -> Phishing

We'll try to call attention: 

7

Could the following domains be rechecked?

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https://ecard.resourcesforclients.com

https://sitecheck.sucuri.net/results/https/ecard.resourcesforclients.com

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https://reminder.resourcesforclients.com

https://sitecheck.sucuri.net/results/https/reminder.resourcesforclients.com

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https://preferences.resourcesforclients.com

https://sitecheck.sucuri.net/results/https/preferences.resourcesforclients.com

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If this resolves the issue for these domains, we can get the others updated and resubmit.

8

png_15289.pnghttps://sitecheck.sucuri.net/results/https/resourcesforclients.com

9

@tnzsupport

Please check your Community Inbox. 

10

Thanks for the info - I appreciate it.

11
tnzsupport:

Do you know if Norton provides any type of report or other information regarding what is causing the issues with the rating/categorization? We're still not clear on what is causing the issue with these specific domains.

as a Norton user.  I'm only aware of what Norton reports.  

as a website owner - maybe, you can have a two-way conversation.  Sorry, IDK

Site owners

If you are a website owner, Norton Safe Web can work with you to provide a safe environment for internet users.

https://safeweb.norton.com/help/site_owners

12

Do you know if Norton provides any type of report or other information regarding what is causing the issues with the rating/categorization? We're still not clear on what is causing the issue with these specific domains.

13
tnzsupport:

Yes, this is the page users are directed to when their link does not include valid account information.

Okay....we'll see if Norton re-catagorizes your domain/s.  

14

Yes, this is the page users are directed to when their link does not include valid account information.

15 
https://resourcesforclients.com/

png_15273.png

16
tnzsupport:

We have just applied an update. Could you please rescan?

I run Norton.  I am not Norton.  

Sucuri seems happy, now. 

https://resourcesforclients.com

No Malware Found - Our scanner didn't detect any malware
Site is not Blacklisted - 9 Blacklists checked

https://sitecheck.sucuri.net/results/https/resourcesforclients.com 

17

We have just applied an update. Could you please rescan?

18
tnzsupport:

Thank you for your response. I did submit the URLs shortly after creating this thread.

I imagine Norton Safe Web submissions require working/reachable domain/s.   
Correct me? 

19

Thank you for your response. I did submit the URLs shortly after creating this thread.

20 
https://resourcesforclients.com/ = 404: Page not found
https://ecard.resourcesforclients.com = 404: Page not found
https://taxvid.resourcesforclients.com = 404: Page not found
https://preferences.resourcesforclients.com = 404: Page not found
https://reminder.resourcesforclients.com = 404: Page not found

The website is currently under review. You cannot submit dispute at this moment

https://resourcesforclients.com
https://ecard.resourcesforclients.com
https://taxvid.resourcesforclients.com
https://preferences.resourcesforclients.com
https://reminder.resourcesforclients.com

Scan failed  - 404 Not Found
Site is not Blacklisted - 9 Blacklists checked