Can you please review https://www.appletreeweeschool.com all major antivirus software companies has verified the site as safe. The website has been up for a long time with no changes or issues. It just changed to Warning from Norton. I scanned all files and there are no issues having site security and country block on the site etc.
This is odd because on the back end of Norton Safeweb it is list as “Safe” with the green check mark.
I contacted Norton and the Representative said the issue is on their side and would take care of the matter and have it corrected. He also said he would send me a confirmation number in 20 minutes on 12/30/2025. I didn’t receive anything.
I also reported it via False Positive and False Negative Submissions Portal but no action or response.
I took screenshots if needed, of which the URL is listed as “Safe”
Much appreciated on your time and help on this issue.
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
We resolved the domain appletreeweeschool.com to IP address 65.254.238.128
IP Abuse Reports for 65.254.238.128:
This IP address has been reported a total of 54 times from 1 distinct source. 65.254.238.128 was first reported on May 3rd 2024, and the most recent report was 1 year ago.
Old Reports: The most recent abuse report for this IP address is from 1 year ago. It is possible that this IP is no longer involved in abusive activities.
You may see the an error if you are using an IP outside the US. I have a country block on it.
The IP address 65.254.238.128 which was Ipower and is now iPage.
I have 10 other sites that have the same IP and similar website design’s which Norton is not having any issues with them.
Avast, AVG, and McAfee are listing this site as “Safe”
The representative from Norton that I talked to on the phone said it was an issue on their end and he would correct it.
He could have dropped the ball because his bigger concern was selling me an upgrade to my Norton plan to have Norton with LifeLock added to my current subscription.
My Representative from Norton stated this could have been easily corrected through the Norton Community.
Thank you for you time and help. I just need the website to be listed as safe as per my communication’s with Norton.
Respectfully
Please Note: I have waited over 48 hours for Norton.
Note: at this time
I can only produce URL:Phishing block from Norton Private Browser.
I’ve submitted F/P regarding URL:Phishing
Are you seeing Norton site block via Norton Safe Web browser extension?
Do you run Norton 360?
Are you seeing Norton 360 Safe Web Threat secured pop-up with an Alert ID?
Note: at this time
I cannot reach https://www.appletreeweeschool.com via Chrome.
I cannot produce Norton 360 Safe Web Threat secured pop-up with an Alert ID.
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Can you temporarily remove the country block?
Can you try Norton support with the original Case ID?
(Question for thought: All my other sites (10) are using the IP 65.254.238.128 are not having any issues with Country Block and basically the same software and CMS. In theory all the site’s should be reporting this and so should Avast, AVG, and McAfee. Why on the back end of Norton it is listing it as “Safe”) No need for response just thinking through the situation.
I will wait for the response from the reported URL for a False Positive.
Again, I can’t thank you enough for your time and help.
Can you disable Norton Safe Web extension to see if you can produce Norton 360 Safe Web Threat secured pop-up?
If you can produce Norton 360 Safe Web Threat secured pop-up?..please take picture & note AlertID and make F/P submission.
I disabled Norton Safe Web extension and no popup occurred. (laptop)
I also checked and took a screenshot from my cell phone. My cell phone has Norton 360 and it is not showing any issues and has a green check. No warnings etc. Same ISP.
Regardless…at this time. I can only produce block from Norton Private Browser. I’ve submitted related F/P.
Note: at this time
I cannot reach https://www.appletreeweeschool.com via Chrome nor Edge.
I cannot produce Norton 360 Safe Web Threat secured pop-up with an Alert ID.
Presuming you’ve cleared Edge cookies n’ cache and reset Edge Sync (if you run Edge Sync).
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Maybe, you can share screenshots with Norton support.
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
I never had this happen to only 1 site before, while the other 10 that have the same CMS and design with no issues. As in previous posts: Avast, AVG, and McAfee are listing this site as “Safe”
On the back end of Norton Safe Web it is listed as seen below:
Maybe, you can share Alert ID & screenshots with Norton support.
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact Norton support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
Looking through this thread, I do not see that you have tried uninstalling and reinstalling the Safe Web extension in Edge. At this point it would be worth a try.
I’m thinking “country block” remains
Note: at this time
I cannot reach https://www.appletreeweeschool.com via Chrome nor Edge.
I cannot produce Norton 360 Safe Web Threat secured pop-up with an Alert ID.
I contacted Norton Support. They did a remote session uninstalled and reinstalled Norton 360 as peterweb suggested in prior post. Rep. created a False Positive report and told me to wait 48 hours.
I turned off Country Block temporarily, rotated my IP to Germany via VPN and the problems still exited with the one site. The Norton Support team thinks it is something on their end. They were in the back end of Norton account and reported the site is “Safe”.
I guess I will have to wait 48 hours for their tier 3 team to review the issue. But as I told the representative, the is causing SEO issues with customers that have Norton installed on their systems.
They did create a ticket this time.
Thanks bjm and peterweb hope they come up with a solutions soon.
