We are the verified owners of prudencia.ai (ownership verified in Norton Safe Web) and have already submitted a dispute. Our domain is being blocked for paying customers, by both Norton and Avast, with detection name URL:Blacklist, detected by Web Shield / URL scanning. Alert IDs: 862e16b9407f and 1f747b0e0ac8/2026-09-21T08:23:40.498Z.
prudencia.ai is a Spanish legal-tech SaaS (an AI assistant for law firms). It hosts no downloadable software or executables, no third-party or user-generated content, and no ad redirection scripts.
Audit performed on 21 September 2026:
- The domain is flagged, but our three load balancer IPs and our CloudFront CDN are all rated “g” — this is not a shared-hosting issue.
- VirusTotal: clean across ~90 URL engines, Google Safebrowsing included. Not listed in OpenPhish; no malicious verdict in any urlscan_io scan.
- composer audit and npm audit: zero advisories. WordPress core and plugins up to date, no malware, no injected redirects, no SEO spam (verified as Googlebot).
- User uploads live in a private bucket with full public access block: no third party can host anything under the domain.
Eight paying customers have been unable to work since 10 September. Could a moderator escalate this to Threat Labs? We are happy to provide any evidence needed.
