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Issue abstract: False Positive
Detailed description: We’ve reported several times a false positive for one our sites in our network. It’s been over 4 days and we still have it! We have over 12m daily users across our network and don’t have any malicious content. Please remove this flag and false positive you have put on our site
Thank you!
Product & version number:
OS details:
What is the error message you are seeing? False Positive
If you have any supporting screenshots, please add them:
We’ve had them before across the network and usually sorted in a few hours. This site receives quite a lot of traffic in our network and it’s been 4 days, costing us money. We don’t have any malicious advertising or content. We’re a large network and it’s in our interests to only work with reputable advertisers, otherwise we would constantly have this issue and no users!
Try clearing the browser cache for that site. Clicking to the left of the URL should bring up a box where you can choose Site Settings. You can Delete data from there. Then refresh the website’s tab and see if you get the Safe Web OK.
I continue to receive no update from Norton Safe Web. We have submitted this dispute many times:
Website: https:// vault .secureclose-dev .net (added spaces to avoid link restriction)
Current category: Phishing
Suggested category: Office/Business Applications
Comments:
This is the development site for our Vaulting B2B solution. You must authenticate before accessing any parts of the solution besides the login screen.
We’ve been submitting these for many months and have not heard anything back and the status has not changed. Each dispute submission we continue to submit we get a message on screen that says the dispute is already in progress.
vault.secureclose-dev.net
URL Analysed: https://vault.secureclose-dev.net
Norton Rating Warning
CURRENT CATEGORY Phishing
Dispute is already in progress.
This is excellent! Thanks for your help. On another note, our production site is currently showing up as “Untested”. Will this end up falling victim to the false positive? Can we get it marked as “Safe” as well? Just remove the -dev part from the domain.
