False positive

 

I have created a software installation wizard (an .exe file) that is the work of my own efforts. A link to the file is on my own Web site.

I went to Best Buy to test out the link to the file. The computer I performed the test on was running under Norton Antivirus.

The problem is that when I tried to download the file (an .exe file), the computer told me that the file was "unsafe" and then quarantined the file. This is hard for me to understand in that I had completely scanned all of the contents of the file beforehand using AVG Internet Security (which was fully up to date).

Furthermore, I went to a special site called "virustotal.com". With this site, you submit a file (such as an .exe file) to be scanned by nearly 50 anti-malware programs and the site reports the results.

As it would happen, ALL 50 anti-malware programs reported that the software installation wizard was SAFE.

Given the response from virustotal.com, why would an anti-malware program (such as Norton Antivirus) label a file (such as my software installation wizard) as "unsafe" when there is clearly nothing at all wrong with the file?

Could Best Buy, being open to the public, be configuring their computers to be more cautious concerning downloaded files than one would typically be on a private home PC?

On the other hand, is there any way by which Norton Antivirus can give the user a *CHOICE* as to whether or not he wants to download a file labeled as "unsafe"?

Or does the behavior of the version of Norton Antivirus being used at Best Buy not apply to all versions of Norton Antivirus?

Do other possibilities exist?

Any and all help would be appreciated.