FBI greendot virus with no safe mode

Norton Security | Norton Internet Security
41

Yes, I can get to my desktop without the FBI laoding as long as I am not connected to the NET.

42

On another PC Download OTL http://www.bleepingcomputer.com/download/otl/  To your Desktop

 

Use a Flash Drive and transfer otl.exe onto the Desktop of the infected PC 

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 90 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created. Transfer then so you can attach back in a post

 

Quads

43

Here is the file.  It came from the first CD I burned.  I was having difficulty transfering the second program.  If you still need me to run the second program I will work on it more.

 

Thanks,

44

I am finished here, the user completely went against instruction, Wrong program, wrong settings, the program is an old version and is used for windows being offline by the creator.

 

User knows better to can deal with any programs themselves, 

 

Good Luck

 

Quads

45

I am really trying to follow your instructions as best I can. I used the program that you told me to burn to the CD.  I tried to follow your instructions exactly.  I will try the other program, but I could not get it download to my desk top. I will try again.

 

Thanks,

46

I figured out how to download the program and it is now on the infected computer (Sorry I am a novice).  Before I run the scan I just wanted to check with you.  There are six boxes - Do you want me to change the settings "to all" on any of them?

 

Processes

Modules

Services

Drivers

Standard registry

Extra registry

 

Thanks,

47

i think Quads this got done saying that he was done with you jet6761  if if i where you i would not press your luck

48

I am truly sorry if I offended him. I really was trying to follow his instructions as best I could and I greatly appreciated his help.

49

Hi Jett6761,

 

Please ignore DaveThomas88's extremely rude comment about, "I would not press your luck" to you. It is neither polite, courteous or helpful advice in any way.

 

If you make it back to this forum and this thread, here are some Removal Forums you can try. To further not complicate your issue, do nothing more on your own. Do not run any tools or programs of any type trying to fix the problem yourself. Select a forum and register. Read any and all information the forum provides.

 

Post your issue per the forums instructions. The person you start with, stay with that person and finish with that person. Follow their instructions to the letter.

 

Ed

 

http://www.bleepingcomputer.com/

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://support.emsisoft.com/forum/6-help-my-pc-is-infected/

http://forums.whatthetech.com/

 

 

 

50

Ed,

 

Thank you for the reply. I am new to this and not very knowledgeable so this is very helpful.  I will try your suggestion.

 

Thank you and have a Happy Holiday.

 

Jeff

51

Jett,

 

The best of luck to you and hope your issue gets resolved.

 

Happy Holidays.

 

 

 

Ed

52

Here is the scan from the boot disc. I have the FBI green dot virus and it's on a company lap top. I can't get into safe mode or Task manager. I've downloaded and ran lastest Malewarebytes scan and found nothing. FBI screen pops up when I access the internet. Hope you can help......Rob

53

No

 

Firstly, You have used advanced programs including OTLPE and FRST on your own.

 

Secondly  No Norton or Symantec product,   Trend Micro have there own forum or there are the forums above.

 

Quads