I managed to pick up a version of this on my personal Laptop last week (I do have 360 installed) . It won't let me boot in safe mode to go to a backup. I went out and pursched another copy of 360 so I could run the bootable recovery. When I ran the scan,,, it did find one TROJAN file. I removed it but when I reboot the system, it crashed right away,, can't boot in safe mode either.When it crashes, it flashes some error messages with what looks like PSW and registers maybe,,, the screen doesn;t stay up long enough to read it fully.
I restored the Trojan once already and it starts up OK,,, but the virus reinstalls itself pretty early on in the process again.
Any though on how to get this off my machine???
Many Thanks!
Fred
I managed to pick up a version of this on my personal Laptop last week (I do have 360 installed) . It won't let me boot in safe mode to go to a backup. I went out and pursched another copy of 360 so I could run the bootable recovery. When I ran the scan,,, it did find one TROJAN file. I removed it but when I reboot the system, it crashed right away,, can't boot in safe mode either.When it crashes, it flashes some error messages with what looks like PSW and registers maybe,,, the screen doesn;t stay up long enough to read it fully.
I restored the Trojan once already and it starts up OK,,, but the virus reinstalls itself pretty early on in the process again.
Any though on how to get this off my machine???
Many Thanks!
Fred
Thanks for your thoughts. As you know,,, I'm new to this forum,,, so let me ask a dumb question. Do the folks from Norton get involved here?? I guess my thought was as this got past my active copy of 360, and the stand alone removal tool isn't taking it off they would want to undestand the issue better. Is that not the case??
Thanks!
Fred
Looks like the bleepingcomputer site has a problem like mine and a possible fix. SWEET! I'll let you know how it goes.
Thanks again!
gtpvette wrote:
Looks like the bleepingcomputer site has a problem like mine and a possible fix. SWEET! I'll let you know how it goes.
Thanks again!
gtpvette,
Please don't follow what is being suggested for somebody else's specific situation... as said in my previous post, you should sign up with any of the above free removal sites and wait for un expert to help you, with your problem on your system.
Thanks again for your thoughts. I certinally understand what you are saying. The solution was to generate a bootable copy of HitmanPro and scan the machine with that. For this person it did the trick.
Any dangers running HitmanPro to scan my machine???
gtpvette wrote:
Thanks again for your thoughts. I certinally understand what you are saying. The solution was to generate a bootable copy of HitmanPro and scan the machine with that. For this person it did the trick.
Any dangers running HitmanPro to scan my machine???
Hi,
If you do not have the same EXACT problem as the other user it could make your problem worse.
This is the reason for STRONGLY recommending you work with one of the trained volunteers ad one of the free recommended malware removal sites to get the job done right the first time
Keep us posted
You would need to have an identical system, identical files infected. Even then a number of variables can damage your system.