FBI MoneyPak help

My husband got the message this morning.

 

Specs:

Microsoft Vista Home Premium 32-bit, Service Pack 2

Norton Security Suite from Comcast

Currently in safe mode with networking (which is working--and I'm posting using it now)

FBI MoneyPak wants $200, so I think this is the Green Dot version (?)

 

After getting the message, my husband shut down, disconnected internet connection, restarted normal and did a scan with Norton (which was set to shut down after scan).

I got home, tried normal mode again, did not get message unless connected to internet. Hard shut down and now am in safe mode with networking.

Any help will be greatly appreciated. 

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

I see we have a complete malware novice here, hope the user checked the rest of the system, of every little object


Safe Mode with Networking

 

Download OTL http://www.bleepingcomputer.com/download/otl/   On to the Desktop

 

Start OTL,  (Right click and from the menu choose "Rin as Administrator" for Win 7 and Vista)

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created. To attach back in a post

 

Quads

Thank you!

You have extras to deal with,  parts we will deal with later in Normal Mode. 

 

OTL on the Desktop, right click etc.

 

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

 

The output log, should be placed in the C:\ _OTL folder after.

 

Quads

Done and rebooted. In normal mode and connected to internet.

I have sent you a Personal Message, look for the yellow clickable envelope on the upper right hand side.

 

Quads

In Normal Mode from now on and downloaded tools run from the desktop location etc.

 

 

Download Adwcleaner http://general-changelog-team.fr/fr/downloads/view.download/2   The Green Arrow and run a scan (Search).  It will create a log after.

 

Quads

Done, attaching log here.

 

 

You can have adwcleaner delete / repair all 

 

Quads

Clicked Delete and it rebooted.

New log attached.

http://community.norton.com/t5/Tech-Outpost/Fake-PoliceAlert-reaches-Aussie/m-p/817560/highlight/true#M6087 from 3 systems including yours

 

Quads

step 4. (a)

 

Please read carefully and Slowly

 

You might have to export the results

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

 

Quads

ESET finished, attached log

Step 4 (b)

 

Start OTL and create a new log with the same settings as you did at the start.

 

Quads

I hope I did this right. Let me know if I didn't. 

 

 

Uninstall

 

ESET Online Scanner

McAfee Security Scan

 

I have to script for the rest.

 

Quads

Both uninstalled using Programs and Features in Control Panel.

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

 

The output log, should be placed in the C:\ _OTL folder after.

 

Quads

How long should this step take? OTL appears to be stuck on emptytemp but if I click on the window itself (just at the top bar-no boxes or anything), it says (Not Responding). The (Not Responding) part will go away within minutes. I don’t mind a wait, but OTL has been faster before. It has been around an hour at this point.
As a novice, I was just getting nervous, but will understand if this is normal. I would rather ask.

How many Items were in the temp folders for all accounts??  If a lot, it can take OTL quite some time., that includes browser etc temp folders.

 

Quads