Microsoft Vista Home Premium 32-bit, Service Pack 2
Norton Security Suite from Comcast
Currently in safe mode with networking (which is working--and I'm posting using it now)
FBI MoneyPak wants $200, so I think this is the Green Dot version (?)
After getting the message, my husband shut down, disconnected internet connection, restarted normal and did a scan with Norton (which was set to shut down after scan).
I got home, tried normal mode again, did not get message unless connected to internet. Hard shut down and now am in safe mode with networking.
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
I see we have a complete malware novice here, hope the user checked the rest of the system, of every little object
You have extras to deal with, parts we will deal with later in Normal Mode.
OTL on the Desktop, right click etc.
Start OTL, under Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
Start OTL, under Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
How long should this step take? OTL appears to be stuck on emptytemp but if I click on the window itself (just at the top bar-no boxes or anything), it says (Not Responding). The (Not Responding) part will go away within minutes. I don’t mind a wait, but OTL has been faster before. It has been around an hour at this point. As a novice, I was just getting nervous, but will understand if this is normal. I would rather ask.