Yesterday I got hit with the FBI Moneypak virus. I have 3 different users on my computer. I tried following the instructions I saw for downloading NPE. I followed the instructions but it found nothing. I am not sure if it found nothing because it was running from 1 of the users that is not infected. I tried going into safe mode on the user with the problem but it won't let me in. It starts to load and then shuts down.
I am not advanced enough to ty command prompt instructions without knowing what I am doing.
Also, I don't undeerstand enough about system restore. If I do a restore, what happens to any files I have saved on the computer, under any user? Do they get lost if I go back to a time before they were created or modified.
I am running the 64 bit verison Windows 7 home edition.
Any help is appreciated.