Earlier this week, we have released updates to the Norton Family PC and Mac clients service to address a number of technical issues that were raised in this forum. They include:
- “My child is using Firefox v19 for Windows and Mac desktops – how come I can't see his web activity and why is Norton Family not blocking those web sites?”
- “My child is using a desktop running Windows 7. Why am I seeing multiple Norton Family icons running in the system tray? They won't go away.”
- “My child has a new PC and I've decommissioned the older Windows PC in the Norton Family portal. Yet after restarting, it looks like Norton Family is still monitoring that old PC”
- “I’ve signed up Norton Family but didn’t have any children setup yet. Now I see an error message when I try to log in”
- "Norton Family service is not running on my child's Windows PC but I never got the email alert telling me that there was no activity on that PC"
Please continue to stay in touch through this forum and let us know if there is anything we can do to help.
Thank you,
The Norton Family Team