where do we supply the file IDs we generate?? It says to supply norton with them. Where? What is the email?
Tip: if you tell users or customers to supply the ID to them, then supply us with an email address maybe or something. Does that make sense, Norton??? Put the email address there. common sense. Think this through Norton. Test product first, use it yourselves, then release it. And when telling us to supply something, please provide an email address. You want to save customers time..not make them lose time. Think about that. Spend time on that part. Keep improving this each day. Fix the bugs. Make this a great product. That means thinking about how to help the customers save time. Think a lot about that piece. Train the level 1 staff more. Make them good at their jobs.
My process will be… go to the chat support and get the Case ID. then email to the norton email i just got from that chat person (took a while).