I support software utilised on a banking website, users are complaining that Norton is blocking it and I have confirmed this by installing the Norton tool bar. We use the same software on 60 other clients (Financial institutions) who are not blocked. I have submitted a review via Norton for re-evaluation but nothing has happened. I am technically not the Site Owner as I support the software on that site so I am reluctant to follow the take ownership instructions.
Ultimately I need details on why this is in place so I can take appropriate action or a re-review to confirm it's ok as soon as possible as it's not a great look for a financial institution to be marked as dangerous. https://safeweb.norton.com/report/show?product=ask.com&action=info&source=&version=&ulang=eng&url=www.soalliancebank.com.au