Fire-wall excruicables are not redeeming

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When in use the fire-wall setting

Norton and 
Why a copy of re-install/install is not going to solve it......
how can I append from the very sight of My Fire-wall settings are quote" Red" with 2"x's" . Someone shoot me a line on scenario or to bring up at next  meet. Keep in mind the loophole here is you and conquest of said problem with answers greatly thank you.