After installing Firefox 18 yesterday I noticed that the Firefox Cleanup settings in N360v6 were being disabled each time I open Firefox. This setting is located in Settings > Administrative Settings > Firefox Cleanup. Both options are disabled.
I thought I would upgrade one computer to v20 to see if this solved my problem, but nope.
I don't know if this is a Firefox issue or if N360 is clashing, but I would love to get this sorted.
My Firefox Privacy tab settings are below. After closing the Firefox options menu the "Clear history when Firefox closes" option is defaulted without the tick.
Clicking Settings and these are what I use - please note how some options are greyed out.
Now, back to N360 and the settings I'm having trouble with.
This happens EVERY time I open Firefox 18. My other computer running n360v6 and FF17.0.1 does not have this problem. does anyone have any thoughts on what could be causing this?
After installing Firefox 18 yesterday I noticed that the Firefox Cleanup settings in N360v6 were being disabled each time I open Firefox. This setting is located in Settings > Administrative Settings > Firefox Cleanup. Both options are disabled.
I thought I would upgrade one computer to v20 to see if this solved my problem, but nope.
I don't know if this is a Firefox issue or if N360 is clashing, but I would love to get this sorted.
My Firefox Privacy tab settings are below. After closing the Firefox options menu the "Clear history when Firefox closes" option is defaulted without the tick.
Clicking Settings and these are what I use - please note how some options are greyed out.
Now, back to N360 and the settings I'm having trouble with.
This happens EVERY time I open Firefox 18. My other computer running n360v6 and FF17.0.1 does not have this problem. does anyone have any thoughts on what could be causing this?
I have now upgraded my other PC to N360v20 and Firefox 18 and this problem is now present on it, so I will guess that many more people using Norton 360 and FF18 will also have this problem.
I am hoping a Symantec employee will take a look for us.
I’m having the same problems. I noticed this after CCleaner was showing a high amount of data in the FF cache. FF was set to clear out the cache upon closing, however it now fails to do that and the options are greyed out just as in the pictures. After systematically disabling all my addons to see if one of them was responsible, I found none were & the same problem persists. The problem is not present if you launch FF in safe mode. For the time being I have installed a plugin called “Empty Cache Button 2.0” and am manually clearing the cache before exit… I hope the staff at Norton will investigate this further to see if it’s a problem on their end or if it is a Mozilla flaw.
Hi am experiencing exactly the same issue as Krusty13 et al. My firefox settings only behave properly with Norton Toolbar addon disabled. *OS: Microsoft® Windows Vista™ Home Basic [Service Pack 2] *Norton 360 Version 20.2.0.19 *Browser: Mozilla Firefox 18.0 (x86 en-US) v18.0 (each with all available updates installed). Del.
Sorry for the delay in response. Our team has been able to reproduce the issue, and are working to resolve it to be included in a future update. Thanks for finding this issue and letting us know about it.
Thank you very much to everyone for posting/addressing this issue. Although nothing major, it is a PIA & there are undoubtedly many people that are unaware of this problem & have not yet discovered that their cache is filling up.
As stated in an earlier post, the only reason I noticed the problem was while using a cleaner and noticed the unusually high content of data in the cache.
There should be a category called "In Progress" because this problem is certainly not solved. It is in progress. When is the next update going to be? A month, 2 months? Then it will be solved
Firefox problem still exists on norton 360 version 6.4.0.9....guess the patch didn't work for that
Hi minddrifter,
I was hesitant about upgrading to v20 because I wanted to keep the local ID Safe and also because I thought it still had many bugs, but as you may of read through this post, I have now upgraded both of my systems, and I'm glad I have. N360v20.2.1.22 is running flawlessly now and if you upgrade over v6 you will keep your local ID Safe.
