Firefox (3.5.2) activity not reporting on Mac OS X (10.5.8)

I installed Norton Online Family yesterday and have not had any success with getting any activity that occurs in Firefox version 3.5.2 to report on the OnlineFamily page.  I am using Mac OS X (10.5.8).

 

The activity in the Safari browser shows up just fine.  My children use the Firefox browser more than Safari and at this point it is frustrating becuase without Firefox reporting this product is of little value to me.

 

Can any help?

Hi hghubert,

 

What version of Norton Safety Minder is installed on the Mac?

 

Thanks,

Katie

I am running version 1.1.0f51 of Safety Minder.

 

Greg

Hi hghubert,

 

For Firefox,  please make sure you have installed the required extensions as shown below.

 

Picture 6.png 

How do I tell if the extensions are installed?  I do not recall seeing that dialog.  They do not show up in the firefox extensions window.

 

 

Hi hghubert,

 

Please make sure you have closed the copy of Firefox which is already open (right click on the Firefox icon in the Dock, which sits at the bottom or side of your screen and select Quit).  Then open a new Firefox browser and the screen snap  I attached in my previous post should popup automatically.

 

Thanks,

Katie

That seemed to work- Thanks!!!

 

It is a bit quirky on the Mac.  It displays a blocked page for a few seconds and then blocks it - not quite the behavior I expected.