Firefox and Safe Web not working

I have the Firefox 3.0.8 and NIS 2009. The Safe Web toolbar is gone in Firefox. When I perform searches the hits aren’t rated as they are in IE either. Is NIS not compatible with this version of Firefox? It it is, how do I fix this and get the Safe Web toolbar and functionality back into Firefox? Thanks much!

Do you see it under add ons?

Hi davidj2009,

I have NIS2009 v16.5.0.135 and Firefox 3.0.8,

Actually when I have update firefox to 3.0.8 and NIS2009 to v16.5.0.135. It has been re-installed the Norton toolbar at Firefox,

maybe you have notice this, because it has disapear or re-appear  the  "ASK search" '  search box.

Well, Any way you have to:

1.- check if under "add-ons" you have installed the Norton toolbar v3.5 and Norton IPS v1.0

2.- "Norton Safe Web"  is an add-on to NIS 2009 ( it doesn't came together ).

3.- Maybe you will have to re-download and re-install "norton safe web" from "norton safe web" webpage.  (It can only be installed with NIS2009 in english (for example can't be installed in NIS2009 spanish version).

4.- After have installed "norton safe web", reboot your computer.

5.- Open Firefox and you actually must been seeing now the "norton toolbar"  (if not you have to goes to "View" menu, go to toolbars and check "norton toolbar" to make it visible), then  PRESS "norton" button and see that it is "checked" the "enable Norton Safe web".

6.- Check makeing any search in google, you must see the "score" at the end of every google link search.

 

By the way,

Do Not forget to ask or suggest to (in the NIS2010 Suggetion box) make "Norton Toolbar" not a complete and exclusive "Row", I mean it is better if the norton toolbar at firefox can share the same ROW with other toolbar or add-ons. Like in  IE's Norton toolbar, where it can share the same row with others toolbars.

 

Best Regards

TUFE

No…it doesn’t appear in the Add ons. I have been trying to locate how to download the add on for this toolbar, as you mentioned, and I can’t locate it. Can someone help me to discover how and where to download the Safe Web toolbar? Thanks much!

Do you have any other software of the same  type, like Linkscanner, running?

Hi -

 

Firefox is currently not my specialty.

 

Someone will post with more Firefox information. Hang tight.

 

However, if you are in a pinch, try this site:

 

http://safeweb.norton.com/

 

Thanks.

 

:smileyindifferent:

 

Message Edited by Compumind on 04-06-2009 11:08 AM

Hi

I have a few questions for you

1.       Which version of Firefox are you using?
2.       Which search engine is giving you the problem?  Is it all of them? Do Yahoo, live etc work?
3.       Could provide me with the full search url? (e.g, perform a search using the problematic search engine, - then copy & paste the search results URL into this thread)
4. Do you have any other Firefox Add-ons installed?

Thanks
Jens Sorensen,
Symantec  Corp.

Hi,

I’m facing this problem too on my Firefox 3.0.8 I have IE 7 and it works fine. It stopped working after I uninstalled Megaupload toolbar and installed some megaupload plugins on mozilla’s website. My Enable Norton Safe web is checked on my Norton toolbar

Message Edited by kenshingenex on 04-21-2009 08:29 PM

Which search engine is giving you the problem?  Is it all of them? Are you getting search annotation when using Yahoo, live?

 

Could you provide me with the search URL? Just go to www.google.com, perform a search for Symantec and send me the search results URL.

 

Also, is the Norton Toolbar Visible?

 

Thanks
Jens Sorensen,
Symantec Corp.

Ok I solved the prob for Firefox 3.0.8

 

If you have Firefox's Megaupload Integeration plugin, disable it.

 

If you don't, just uninstall Firefox completely (check the  "Remove my Firefox personal data and customizations" ) and reinstall Firefox and Norton Safe Web will work again.

I thought I would post my problem to this thread although its not exactly the same as above. I am using NIS2009 with Vista SP1 and Firefox 3.0.8. The Norton toolbar appears in Firefox along with the "Ask.com" web search box. If I search using Ask.com from the toolbar I get the Norton rating for each web site displayed. If I enter a search website directly, typing in the URL such as Google.com or Yahoo.com I get no web site ratings. However, if I type in Ask.com I will get web site ratings. So basically in Firefox I can only get web site ratings using Ask.com as my search engine.

 

If I use IE7 I get web site ratings for all search sites.

 

I also have an Acer laptop running Vista and I'm getting the same thing happening.

 

Any ideas?

 

Thanks,

Mike

Message Edited by mikosh on 04-22-2009 09:01 AM

Hi Mike,
Could you do me a favor, go to www.google.com an perform a search for Symantec. After you have performed the search then copy and paste the URL which includes the search query into this thread. Please do the same for Yahoo as well.
Thanks
Jens Sorensen,
Symantec Corp.

Hi Jens,

 

URL's are below. 

 

http://www.google.ca/search?hl=en&q=symantec&btnG=Google+Search&aq=f&oq=

 

http://ca.search.yahoo.com/search?p=symantec&fr=yfp-t-501&type=&toggle=1&cop=&ei=UTF-8

 

Thanks,

Mike

Hi Jens,

 

Are you able to duplicate my problem with the URL's I posted? Just wondering if I have a problem with my setup or if it's a Norton problem.

 

Thanks,

Mike

mikosh,

 

Please see this thread:

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=45219&view=by_date_ascending&page=1

 

Could you confirm the the issue includes Yahoo as stated in your earlier post.

 

Do you get site rating icons if you use the search box in the Firefox navigation bar?

SendOfJive,

 

Definitely doesn't work with Yahoo. As I mentioned in my first posting in this thread the only search engine it appears to work with is ask.com.

 

Mike

Hi  mikosh,

Do you have “NoScript” add-on installed in your Firefox?. If so, please add “google.com” and “yahoo.com” in the Whitelist of the NoScript addon.
If you don’t have the NoScript add-on, could you please check the status of the following Identity Settings?

  •     Norton Safe Web
  •     Enhance Search Engine Results

These two settings should be enabled for annotating the search results for Google, Yahoo and MSN search pages. Please turn on these features, restart the browser (IE/Firefox) and check the search pages for annotation.

SafeWeb.JPG

If still it is not working, please let us know the Firefox add-ons you have installed.

 

Thank you.

Adolf

Message Edited by AdolfD on 04-28-2009 06:27 PM

Hi AdolfD,

 

The NIS2009 Identity Settings are OK.

 

I do not have the NoScript add-on installed.

 

Firefox Theme is the default 3.08

 

Extensions:

.NET Framework Assistant 1.0

Norton IPS 1.0

Norton Toolbar 3.5

Skype 2.2.0.102

 

Plugins:

Adobe Acrobat PDF

Garmin Communicator 2.6.2.0

Google Updater

Java Platform SE6U10 SE Binary

Java Platform SE6U13 SE Binary

Java Platform SE6U13 1.6.0_13 DLL Helper for Netscape Navigator

Microsoft Windows Media Player Firefox Plugin (np_mswmp)

Mozilla Default Plugin

Panda Activescan 2.0

Picasa

Quicktime 7.6

Shockwave Flash 10.0.22

Shockwave for Director  ( Netscape Plugin, version 10.3)

Silverlight Plugin 2.0.40115.0

Windows Genuine Advantage 1.7.0059.1

Windows Presentation Foundation

 

Mike

 

Mike,
The list of add-ons looks fine to me. Could you please also verify whether JavaScript is enabled in your Firefox browser? To check this, go to Tools-> Options -> Content. Enable JavaScript if disabled and then give a search query in search.yahoo.com. Norton Safe Web needs JavaScript to be enabled to display the annotations for Google/MSN and Yahoo search pages.

 

 JavaScript.jpg

 

Thank you.

Adolf

Hi Mike,
I have not been able to reproduce the problem however we noticed a problem when using Google’s search engine in some scenarios however Yahoo always seems to work.
 
We do inject some java script into the page, - I’m curious if our java script is indeed being injected or not. You can verify this by installing ‘DOM Inspector’ which is a Firefox extension. Then perform a search on Yahoo and go to “Tools->DOM Inspector”. A new window will appear, - try and expand the following nodes “#document->HTML->HEAD”. You should see a script tag with the ‘id’ of ‘coShastaScripts’ under the ‘HEAD’ node, - is that the case on your system as well?

You could try and perform a clean uninstall / reinstall of Firefox however it will result in your bookmarks and extensions being deleted. If you do uninstall Firefox then remember to Check ‘Remove my Firefox personal data and customizations’ during the uninstall process when prompted.

Thanks
Jens Sorensen,
Symantec Corp.