We are in the process of posting a patch for the Norton Online Family release we just did last week. Once we release the new software to the website it takes a few days to prepare the LiveUpdate patch and post it to the public. Also, we need to ensure there are no issues with the new software.
We had hoped to do this posting today, but it may be pushed to next week. In the meantime if you are in dire need of FF 4.01 or FF 5.0 support you can log in and go to Settings. At the bottom of that page is a download link. Click that link and download the new Norton Safety Minder client to your child's machine and install it over the existing software. This should download build number 26 which is the build that should have FF support.
If you have any questions, please let us know. We will get the patch out as soon as possible.
Rhonda
Program Manager Norton Online Family