Hello @FrancisE_Neill
Okay…then maybe you’re alright to reinstall your Norton.
Sorry…I’ve not touched any W7 long time.
If Norton LiveUpdate & QuickScan run and Norton system tray button looks normal.
You’re okay…?
Does Norton feel okay?
Run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942
Yeah, Norton Community pages from old Community are Oops!..it’s sad…but, new Community has emojis…so, …
Download and install your Norton device security
https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112600EN
Norton Security will continue to provide updates for Windows 7 SP1 or later with SHA2 Support
https://community.norton.com/t/norton-security-will-continue-to-provide-updates-for-windows-7-sp1-or-later-with-sha2-support/231790
Note: if/when Norton page does not load…try page refresh