Good evening norton mobile security app crashes at 75% while update their virus definitions are not making me go ahead Provide just fix it I put the screen.
I just remembered a new feature in NMS.
Tap the 3 bars at the top left of the main NMS screen. Then tap on App Settings, and scroll to the bottom of the page. Under the Logging section turn on the Enable Debug Log setting. Then try your LiveUpdate and scan again to create the freeze at the 75%. After you have gotten the freeze to happen, go back to the logging section and tap on Send Error Report. In the following page you will be able to describe the problem to help get a solution. Be sure you include your email address in the submission, so Norton can contact you if they need more information. You can then turn the logging feature off again.
I contacted the service unfortunately did not solve anything and an app problem, solved with a bug fix please Symantec to resolve this problem.
I would suggest you contact Norton Support via online chat. They may have some other solutions from what I have suggested.
www.norton.com/chat
Let us know if they can help.
If you have not had the product longer than 60 days, you can request a refund. You can ask the Norton Support agent about that while on your chat session.
nothing to do does not work, I tried to do as you said but unfortunately nothing you please pass the case to Symantec why should I buy your product.
Last thing to try is a reinstall of your NMS. Have you tried that yet?
If not, then from the Android - Settings - Apps, clear the cache and data again, then uninstall the product. Restart the phone and reinstall the NMS app. Sign back into your Norton Account and test.
I’ve already done all the procedures like you said, the problem occurred with version 3.15.0.3131 Please pass this case to Symantec and solving it in the shortest possible time.
NMS, Norton mobile Security, and other apps have some difficulties with Samsung devices because of proprietary changes Samsung makes to the Android operating system. This may or may not be part of your problem.
How long have you had this problem?
I would suggest going to Android Settings - Apps and looking for NMS. Then clear the App Cache and App Data. Then restart the phone and test again. NOTE you will have to sign back into your Norton Account to activate the full version. Tap on the 3 bars at the top left of the NMS screen and tap on Sign In.
already done but the problem is not resolved, I have a samsung j5.
First thing I would do is restart your device. Then try the scan again.