We have released a fix tool for the error 3038,100 that some of you have experienced with Norton Internet Security and Norton AntiVirus. The Knowledge Base articles listed below provide further information on resolving the error based on the version of NIS/NAV installed:
Error: (3038,100) when you run a Full System Scan with your Norton 2009 product (for NIS/NAV 16.5):
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20081007220233EN
Error: (3038,100) when you run a Full System Scan with your Norton 2009 product (for NIS/NAV 16.2 and earlier):
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090420141725EN
Thank you for your patience while we developed and tested this fix tool.
Message Edited by Tony_Weiss on 04-30-2009 07:21 PM