Turning on my pc this morning found an Adobe Flashplayer announcement for a new download. My current flashplayer keeps crashing but I don't know where to get that version number. Well, I went through the download process of the 11x32 download, but my NIS showed it not to be trusted. The entire name for this download is flashplayer11x32au_mssd_aaa_aih.
I ran an internet search, but found nothing but one reference to it and clicking on that never opened to a web page. Checking here at the Norton site didn't find any reference concerning this update. The flashplayer download is sitting in FF's download manager uninstalled. Can you tell me if the NIS warning is correct? Where can I get a safe Adobe Flashplayer update?? I'm running Windows 7 Premium, FF25, and current NIS. Thanks for your help.
Turning on my pc this morning found an Adobe Flashplayer announcement for a new download. My current flashplayer keeps crashing but I don't know where to get that version number. Well, I went through the download process of the 11x32 download, but my NIS showed it not to be trusted. The entire name for this download is flashplayer11x32au_mssd_aaa_aih.
I ran an internet search, but found nothing but one reference to it and clicking on that never opened to a web page. Checking here at the Norton site didn't find any reference concerning this update. The flashplayer download is sitting in FF's download manager uninstalled. Can you tell me if the NIS warning is correct? Where can I get a safe Adobe Flashplayer update?? I'm running Windows 7 Premium, FF25, and current NIS. Thanks for your help.
Some particularly nasty malware has been known to use its own copy of a legitimate Flash Player installer as camoflage in its installation process, so I would certainly heed Norton's warnings. It's possible that the update notification is completely legitimate, but you just can't take chances when Norton alerts to something like this. You can download the latest Adobe Flash Player here (be sure to uncheck any bundled software offer that you do not want):
You might want to follow Ardmore's new thread here titled Norton Having Insight Issues? It sounds like several people are reporting the same problem as you and it's unclear at the moment whether this related to a problem with Norton Insight trust ratings or if there's a legitimate problem with the Adobe Flash installation file.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I followed your instructions to remove Flash Player, however when it came time to install the flashplayer exe file, a Norton popup noted that it had no information on the exe file. Perhaps it is true, but maybe it's not. I won't install either the exe file or the most recent update that gave me an "untrusted" report until this issue is cleared up. Meanwhile I'll take a look at what was suggested in a reply to my problem below, IF I don't have any untrust issues with it. Can you get us an answer for this from the powers that be? Thanks much.
I followed your instructions to remove Flash Player, however when it came time to install the flashplayer exe file, a Norton popup noted that it had no information on the exe file. Perhaps it is true, but maybe it's not. I won't install either the exe file or the most recent update that gave me an "untrusted" report until this issue is cleared up. Meanwhile I'll take a look at what was suggested in a reply to my problem below, IF I don't have any untrust issues with it. Can you get us an answer for this from the powers that be? Thanks much.
I agree with Imacri - This trust reporting issue may well be due to the Norton Insight Services currently being inaccessible ...
File Name : install_flashplayer11x32_mssd_aih.exe Total find 37 same name files, 10 is safe, 27 is unsafe. the file 'install_flashplayer11x32_mssd_aih.exe' 72.97% maybe a virus
VaSummer, sometimes if a program or file is so new that Norton hasn't seen enough of them for it to be flagged as trusted, you will get the warning, For instance, today I downloaded the latest version of Speccy { the system information tool }, and received the same warning. Although your download MAY be legitimate, it's good advice from the others to only download it from the Adobe site.
Symantec employee Mohan_G has just reported here that the Norton File Insight is back up and running.
Try downloading the installer from the Abode web site again and see if the problem is resolved. The links provided in message # 2 (the full offline Flash installer) or message # 3 (the ~ 20 KB Flash download manager) will both take you to the official Adobe web site and either should be safe to use.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
File Name : install_flashplayer11x32_mssd_aih.exe Total find 37 same name files, 10 is safe, 27 is unsafe. the file 'install_flashplayer11x32_mssd_aih.exe' 72.97% maybe a virus
I'm not sure if this is related, but I noticed that the v. 19.9.900.152 online installer at http://get.adobe.com//flashplayer/ comes bundled with the optional McAfee Security Scan Plus if you use Firefox as your browser. I tested the same link with my IE browser and the online Flash installer for IE is bundled with Google Chrome and the Google Toolbar.
I realize that Firefox users have the option to decline the installation of the bundled McAfee Security Scan Plus software, but I wonder if that's why so many AV scanners are flagging the online plugin-based installers for Firefox as "unsafe" or "possibly unsafe".
Yet another reason why I always disable automatic updating in Adobe Flash and update with the full offline installer from http://www.adobe.com/products/flashplayer/distribution3.html, since the offline installers are free of this type of bundled software.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
File Name : install_flashplayer11x32_mssd_aih.exe Total find 37 same name files, 10 is safe, 27 is unsafe. the file 'install_flashplayer11x32_mssd_aih.exe' 72.97% maybe a virus
I'm not sure if this is related, but I noticed that the v. 19.9.900.152 online installer at http://get.adobe.com//flashplayer/ comes bundled with the optional McAfee Security Scan Plus if you use Firefox as your browser. I tested the same link with my IE browser and the online Flash installer for IE is bundled with Google Chrome and the Google Toolbar.
I realize that Firefox users have the option to decline the installation of the bundled McAfee Security Scan Plus software, but I wonder if that's why so many AV scanners are flagging the online plugin-based installers for Firefox as "unsafe" or "possibly unsafe".
Yet another reason why I always disable automatic updating in Adobe Flash and update with the full offline installer from http://www.adobe.com/products/flashplayer/distribution3.html, since the offline installers are free of this type of bundled software.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I'm replying to your 09:59 a.m. post of today, 11/15. I'm wondering what the term "offline installer" means? It's in the sentence I copied from your reply:
Yet another reason why I always disable automatic updating in Adobe Flash and update with the full offline installer from http://www.adobe.com/products/flashplayer/distribution3.html, since the offline installers are free of this type of bundled software.
I'll wait for your reply back about the "offline installer" as I'd like to use the link for future Adobe updates. And . . . I've never allowed auto updates unless from the highest trusted sites and don't allow any extra bundling like AV or various toolbars cause they're often unnecessary gimmicks. Post back, please about the "offline installer". Thanks.
I'm wondering what the term "offline installer" means?
Hi VaSummer:
The offline (standalone) installer available from http://www.adobe.com/products/flashplayer/distribution3.html can be downloaded to your hard drive or Windows desktop and then run even if you disconnect from the Internet, since all the program files you need to complete the installation are included with the ~ 17 MB Adobe Flash .EXE installer. The offline Firefox plugin installer is named install_flash_player_11_plugin.exe; the IE Active-X installer is install_flash_player_11_active_x.exe. Go to Start >> Run, browse to the location of the downloaded installer and click OK to start the Flash installation.
The online web installer at http://get.adobe.com//flashplayer/ is run from a web browser while you are connected to the Internet and manages both the download and installation processes. These smaller online installers that download the required program files at installation time are sometimes called "stub" installers.
------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I just downloaded and ran the offline installer for Flashplayer11. The download passed muster from the Norton Insight popup and it installed smoothly. Even though I didn't reboot, my homepage opened with all preferences visable. The install was a success. Thanks for being here and helping us out. It's much appreciated.
Glad we could help. I haven't heard any details about why Norton Insight wasn't working correctly on Thursday, but whatever Symantec did seems to have solved the problem.
Regarding the comment in your original post about Adobe Flash crashes, this is a common problem for Firefox users and I've had the same issue ever since Adobe introduced protected mode for Firefox in v. 11.3.300.257 (technical details are available here). I have an older laptop with a NVIDIA GeForce graphics card so the following might not be any help to you, but I followed the advice in the Adobe help filehere and found that these three steps eliminated almost all my Flash crashes. Even if your graphics card supports hardware acceleration (my NVIDIA card does) any one of the following might help:
1. Update the video driver for your graphics card - see the Microsoft support article here. NVIDIA and other manufacturers often have utilities on their site you can run that will also help to find the best driver version for your OS, motherboard and graphics card.
2. Disable hardware acceleration in the Flash display settings - see the Flash Player FAQ here
3. Disable hardware acceleration in Firefox at Tools | Options | Advanced | General | Browsing
There are several threads related to Adobe Flash crashs in the Mozilla Firefox forumhere if that doesn't help and this Norton community also has a Tech Outpost board where you can ask for advice on any compter problem that is not related to your Norton product. ------------ MS Windows Vista Home Premium 32-bit SP2 * Firefox 25.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * Adobe Flash 11.9.900.152 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I just finished the simple process you posted above and it took only a few minutes. I'm hoping this will eliminate future crashes so thanks for going the extra mile and posting this for us. Have a super holiday.