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Users need to setup recovery key and biometric authentication before forgetting their vault password.
Set up Password Recovery Key to recover Norton Password Manager vault password
https://support.norton.com/sp/en/us/home/current/solutions/v20230908141311611
FAQ: Passwordless Vault Unlock
https://support.norton.com/sp/en/us/home/current/solutions/v136450325
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Delete your Norton Password Manager vault
https://support.norton.com/sp/en/us/home/current/solutions/v91952916