Hi,
Norton Family blocks the identifier field on the page "https://www.credit-agricole.fr/ca-paris/particulier/acceder-a-mes-comptes.html"
With Norton family web monitoring disabled, it works perfectly.
Information impossible to trace via "https://submit.norton.com"
Thank you and good day.
Guillaume1024
Thanks for the details.
We are able to reproduce the issue in Firefox browser. We will analyze further on this. Meanwhile, please use Google Chrome or Microsoft Edge for navigating this website.
Thanks,
Norton Family team
Hello @Srinivasan_Shanmugam,
Thank you for your feedback.
Obviously adding the permission for the "Run in private Windows" option does not solve the problem.
Cheers
Guillaume1024
Hi Guillaume1024,
Thanks for reaching out to Norton Family forum.
Upon analyzing the backend data, we could see that the Norton Family browser extension in Firefox browser is not enabled properly.
Please follow the below steps to enable the browser extension in Firefox browser:
1. Open Firefox.
2. At the top-right of the browser window, click menu icon and then click "Add-ons and themes".
3. On the left side of the Add-ons Manager page, click the "Extensions" tab.
4. Select "Norton Family extension" and then enable it.
5. Select "Allow" for the "Run in Private Windows" option.
6. Close and relaunch your browser.
Please try navigating the mentioned website after enabling the extension and let us know if this works for you.
Thanks,
Norton Family Team.