I have been a Norton user for nearly a decade and never found any problems. A few years ago, I found that I could install NIS on multiple computers under the same account. I did so on two laptops and my desktop. The one laptop departed when a friend moved and I said I would do the year's subscription for him. Since then, that friend and I have parted ways but I always intended to keep up the deal. Can I free up that license used on that computer so I can use it to install on the wife's new computer? I have read about installing things on the 'computer that is having NIS removed' but that is not possible since I don't even know where that computer is anymore.
I have been a Norton user for nearly a decade and never found any problems. A few years ago, I found that I could install NIS on multiple computers under the same account. I did so on two laptops and my desktop. The one laptop departed when a friend moved and I said I would do the year's subscription for him. Since then, that friend and I have parted ways but I always intended to keep up the deal. Can I free up that license used on that computer so I can use it to install on the wife's new computer? I have read about installing things on the 'computer that is having NIS removed' but that is not possible since I don't even know where that computer is anymore.
Welcome to the community. For you to install the Norton on another computer, we would need to disable the license that is been activated on your friends computer. I would suggest you to call us at 1 800 745 6061 to do it. We will be happy to help you with this. Thank you.
You have good suggestions on how to free up that activation so you can use it again.
If you think your ex-friend might have the password to log onto the MyNortonAccount you first created to activate your Norton Product (which one is it BTW?) then I suggest you change the password on the account -- there's a link inside to do that and if you ask Support I'm sure they can point you to where it is.
When you deactivate that computer it will lose all security protection so please think about warning him since I don't know how long it is before the alarm bells start ringing there! Another thing you can ask Support ......
I contacted the chat service and told them which license I needed to free-up (i.e. it was the second of the 3 licenses used). After that, it was a breeze and now I have NIS on a new comp without any complications.
It's funny how Symantic market's the multiple key's but makes it difficult for enduser's to recover them in the event of catistrophic hardware failure or RMA's. Being I.T, I know Symantic prays on enduser's...so sad.
Hello rugo and sorry to hear you had a problem with the support. Did you talk with "Nathan" or did you try the On-Line Chat Support? Most comments from the On-Line support are positive.
It's funny how Symantic market's the multiple key's but makes it difficult for enduser's to recover them in the event of catistrophic hardware failure or RMA's. Being I.T, I know Symantic prays on enduser's...so sad.
It is not just Symantec that protect their software. Companies that offer products try to tread a fine line between user friendly and protecting their product from unauthorized use. There will always be users that are inconvenienced at some time.
It's funny how Symantic market's the multiple key's but makes it difficult for enduser's to recover them in the event of catistrophic hardware failure or RMA's. Being I.T, I know Symantic prays on enduser's...so sad.
Yes, it's sad that you think that. Maybe after more time here you will see how helpful Symantec is when people mess up their computers.
Your key is put in a text file on your hard drive; you can access it on MyNortonAccount that you can set up when you install the product; if you need to cancel an activation you can do that yourself if you have installed Norton Management, an app that comes with the 2012 versions, or you can contact Customer Support via CHAT, email or phone and a human being will deal with it.
And if you don't know this all you have to do is ask here and someone will help you without charging a penny ....
I’ve had nothing but great support from the online chat service. Every time I’ve had to contact them, they went above and beyond any expectations I had, especially given my prior experience with similar services.