I run Windows 8.1 and have the latest NIS installed. I have been trying to download a new version of Freemake Video Converter which NIS Blocks under the threat name "WS.Reputation1" the report also says thousands of users in the Norton Community have used this file and that the file was released 9 days ago. Is there genuinely an issue with this application?
David
i was able to install the exe file with no issues - Norton made whatever changes they had to on the back-end.
Hello holysmokes
Glad to hear that you can now use your file.
Since your issue seems to be solved now, could you please pick the post which solved your issue and mark that post as the solution by clicking on Mark As Solution on the bottom of each post.?
Thanks.
/
HELLO TO ALL.
FloPlot suggested i submit the information to Norton and report it as a false positive which i did.
I was able to download the exe file with no issues now.
thanks for the link!. I submittedit - let's see what happens.
Hello
Please submit the file to Norton as a false-positive.
To report a false positive, please use this link
https://submit.symantec.com/false_positive/
Please see this KB
Thanks
Followed your link to the Freemake website, Norton is still blocking TROJAN.GEN2 and it removes the convertersetup.exe file on install. So I cannot see how to progress beyond this point.
i am totally aware of that and appreciate the assistance.
Hello holysmokes
bjm is another user as you are. We are not Symantec Employees. This is a user to user Forum. Sometimes Employees post in the threads.. They will have a red sign that is next to their names that will say Symantec Employees. We have blue signs which say Guru on it. We are Volunteers who have been picked by Norton to help other users with their Norton product issues. We do have contact with some Symantec Employees.Symantec Employees are not generally around on the weekends.
Thanks.
Visit support.freemake.com if you need help with Freemake software
you really need to fix this
the same thing happens with the freemake audio converter.
can you make older versions such as 4.1.5 available? i never had issues with that one.
then i guess it's the university of illinois
holysmokes: Respectfully, some of us are not as sophisticated as you are and trust Norton to keep our computer safe. The links you gave me, as a relatively unsophisticated user, are gobbledygook.
I hear ya'. Okay. Then don't run Freemake Video Converter.
Norton Product Manuals
https://support.norton.com/sp/en/us/home/current/solutions/v96047160
Norton Video Tutorials
https://support.norton.com/sp/en/us/home/current/solutions/v102698236
There are many different ways to get Official Norton support:
In order to make sure you are visiting the correct Norton support page, be sure to type in support.norton.com in the URL bar of your browser. You can use Norton Support: Live Chat, which is the fastest way to solve your issue. There is also the Norton Forums, where you can browse through a library of Top Solutions around common problems. Request help via Norton’s phone support.
Additionally, you can stay up-to-date on the most current threats and scams on the Official Norton Protection Blog.
Official Norton Support is always free to current subscribers.
Regards w Respect
Respectfully, some of us are not as sophisticated as you are and trust Norton to keep our computer safe. The links you gave me, as a relatively unsophisticated user, are gobbledygook.
Respectfully, what User does regarding Norton detection...is up to the User.
Restore an item from Quarantine
https://support.norton.com/sp/en/us/home/current/solutions/v6200368
My Norton product alerts that the file I downloaded is not safe, and deletes it
https://support.norton.com/sp/en/us/home/current/solutions/v80629965
My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832
Add items to the Signature Exclusions
https://support.norton.com/sp/en/us/home/current/solutions/v54298598
Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640
For information re event > from Norton pop-up > View Details > Copy to Clipboard > paste &or from Norton history > More Options > Copy to Clipboard > paste.
Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/
No Good - when i went to http://www.freemake.com/offline/offline_all/(link is external) i was able to download the file.
when i scanned it, Norton removed it stating that Trojan.Gen2 had been fully resolved.
password_password: It appears that the main download link is just a downloader stub... Why not just link directly to the real download?
http://www.freemake.com/offline/offline_all/
File: FreemakeVideoConverterFull.exe
File size: 31.1 MB (32,637,808 bytes)
MD5 checksum: B01C913F167A66FE67660657218F0D3D
SHA256 checksum: 4C6424FB48F045581FA5F5A16A23DA4FF36094FB18A77814CAE69D2EFCBD0FD6
File name: FreemakeVideoConverterFull.exe
Detection ratio: 11 / 62
Analysis date: 2017-08-26
Just tried downloading from your link. Norton blocked and removed the download. I have Freemake installed on one computer. I had to fight it out, but finally got it installed successfully.
