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I remember going to a lecture by Steve Jobs in which he had a computer on a stand playing music, can you believe !. Accompanying the computer music was a violin soloist. I can tell you it was at that time incredible. Nobody had seen anything like it. Now considering you were interacting with a human who was trying to emulate a computer surely that was quite a performance !
Ha!
I considered that the Analyst whose name I did not include here was an AI. I did. But how do we explain that my conversation with the man on the phone was so similar in tone?
I mostly found it frustrating that I can't write to the corporate offices without playing detective to find an address. I think they should be more than happy to provide one.
Thank you.
Hello DeborahR,
I'm very sorry to hear about the frustration that you encountered with our Ongoing Protection feature. I've sent you a forum post (look in the upper right hand corner of this forum for an orange envelope) to see if I might contact you to obtain additional information and ensure that we have addressed the problem and any other concerns that you may have.
Thanks,
Matt
I have to say that last night I was really annoyed. Today, Iām absolutely impressed. I want to thank Matt for his response, which was cogent and reasonable and really went a long way toward making me feel good about continuing to use Norton products.