Have you tried Phone support? Please share your geo-location/country. Maybe, I can post support phone number…your location…if you want.
Please review: Contact Norton Support [here] &or [here]
Note: type “agent” three times to reach = human agent
fwiw ~ when I use Chat…faux phone number works
as test: all faux info
Ignored Kate Bot & typed “agent” three times
You may also “Continue as guest” with faux information to reach “human agent”.
Note: human agent will request your Norton account information
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Automatically sync…on is default.
Back up common file types only…on is default.
Excluded files is default.
after initial backup runs try = Manage → Settings
fwiw ~ my preference
Get started using Norton Cloud Backup here
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Note: Troubleshooting → Reset to Default - resets Cloud Backup
Note: Excluded files default
