Full Scan Getting Stuck or Working Very Slowly

[bjm]

@Don54

Hello all! I just wanted to join in to this post as I noticed that my Quick Scan was stalled at 87% for 45 mins. to the point I stopped the scan. I then ran a Smart Scan and it completed normally. I then did a repair on my Norton 360 and reran the Quick Scan and it went to completion. I think this is a Norton problem. Does anyone know if Norton is aware of this?

Hello @Don54
Norton support Lv1 (by my experience) has to see the issue & try Lv1 Troubleshooting (for example: Repair Norton) before Lv1 can escalate the issue. That’s why Norton support (by my experience) requests remote access.
Telemetry may be needed to identify an issue. Feedback may be needed to identify an issue.

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot

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@Don54

Hello all! I just wanted to join in to this post as I noticed that my Quick Scan was stalled at 87% for 45 mins. to the point I stopped the scan.

fwiw ~ my boiler plate

Norton LiveUpdate + Restart (not Shut down) machine

If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Download and run the Norton 360 Remover tool for Windows here

Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs

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fwiw ~ as test: