Since early October, the "Full System Scan" has caused my computer to crash (screen is frozen, no function will respond to CTRL + ALT+ ESC or mouse pointer movement) forcing me to hard reset (reboot) my computer. I always turn on my LAN, which I had done for years with no problems. Fortunately, I do not leave any programs running that I need to save—a hard lesson learned when I was editing a document file that did not autosave in time.
Sometimes, I will be reading my PDF file with no problems. I understand that there are many variables that can cause problems, and to get to the root of the problem is a challenge in itself. Windows Updates about every tenth day of each month, Firefox updates very frequently, and I run live updates daily. Call me paranoid—I rather be proactive to protect my data.
Anyway, something changed within Norton after updating to the new version. I have done a complete uninstall/reinstall, cleaned up my registry, and followed Norton's recommendations. Installation process was smooth. No problems with "Quick Scan" function. I did note from a post to do a chkdsk scan and repair. The problem with this logic is that it is the new version that changed. If I knew how to revert back to the recent version that was working to test, I would have already done that, and if the "Full System Scan" worked, then the result would not provide us the cause other than to state that the problem is in the new version.
Please note that when the computer crashes, the event manager does not provide any log to why the computer crashed or any alerts that could cause the problem.
Last, please do not tell me to use an online virus/antivirus scanner. That defeats the purpose of owning several licenses from Norton over ten years.
Hi Judo64, you may also attempt to update the display drivers on the computer to their latest version and perform the scans on Norton. This will help to stop the computer from crashing when the scans are performed. Updating the display drivers for the computer can be performed from the Device Manager, under the display adapters.
Since early October, the "Full System Scan" has caused my computer to crash (screen is frozen, no function will respond to CTRL + ALT+ ESC or mouse pointer movement) forcing me to hard reset (reboot) my computer. I always turn on my LAN, which I had done for years with no problems. Fortunately, I do not leave any programs running that I need to save—a hard lesson learned when I was editing a document file that did not autosave in time.
Sometimes, I will be reading my PDF file with no problems. I understand that there are many variables that can cause problems, and to get to the root of the problem is a challenge in itself. Windows Updates about every tenth day of each month, Firefox updates very frequently, and I run live updates daily. Call me paranoid—I rather be proactive to protect my data.
Anyway, something changed within Norton after updating to the new version. I have done a complete uninstall/reinstall, cleaned up my registry, and followed Norton's recommendations. Installation process was smooth. No problems with "Quick Scan" function. I did note from a post to do a chkdsk scan and repair. The problem with this logic is that it is the new version that changed. If I knew how to revert back to the recent version that was working to test, I would have already done that, and if the "Full System Scan" worked, then the result would not provide us the cause other than to state that the problem is in the new version.
Please note that when the computer crashes, the event manager does not provide any log to why the computer crashed or any alerts that could cause the problem.
Last, please do not tell me to use an online virus/antivirus scanner. That defeats the purpose of owning several licenses from Norton over ten years.
Judo64, as Shrikant says, it's definitely worth updating your adapter drivers, so that Norton will display properly. Out of date drivers can cause crashes, and it's also worth getting them direct from the manufacturers site.
The latest display drivers are not always the best or most stable drivers and also it is always better not to update the drivers but uninstall the previous and perform a clean installation of the new.
The only minor problem is that all previous game settings or profiles will be lost.
I am on 32 bit XP and think I have the same issue! My system locks up if I leave it on for several hours without using it. To test this I will STOP NIS2014 from doing full system scans and/or idle time scans, and see if that helps!
MP SAN, please help in understanding if the 32-bit version of XP is a laptop or a desktop since STOPPING NIS 2014 will not help but worsen things as the computer will be vulnerable to more attacks. Also, you may turn off the Performance Monitoring on NIS 2014 and the Idle Time scanning from the Settings tab>> General section. Performance Monitoring is not needed on XP as Microsoft has stopped suporting XP computers and its more likely that the notifications will be more on XP computers.
Please check if the standby time on your XP computer is set to NEVER along with the shutdown time for inactivity.
The locking up of the PC is more likely to be in effect if the standby time or Shutdown time is set incorrectly.
MP SAN, please help in understanding if the 32-bit version of XP is a laptop or a desktop since STOPPING NIS 2014 will not help but worsen things as the computer will be vulnerable to more attacks. Also, you may turn off the Performance Monitoring on NIS 2014 and the Idle Time scanning from the Settings tab>> General section. Performance Monitoring is not needed on XP as Microsoft has stopped suporting XP computers and its more likely that the notifications will be more on XP computers.
Please check if the standby time on your XP computer is set to NEVER along with the shutdown time for inactivity.
The locking up of the PC is more likely to be in effect if the standby time or Shutdown time is set incorrectly.
This is a desktop. I will try your changes. I did set the NORTON full system scans to NEVER. I did get a message that Norton is performing tasks during idle and would sure like to stop all of this to see if it matters. I already have it configured so the keyboard and mouse will start it again, but it doesn't. Hibernate is configured NEVER. Not sure why this happens as turn off hard disks and hibernate and standby are off! I will try your other changes, too. Do I need to reboot?
Okay, there is yet another setting available on Norton called Boot Time Protection which is turned off (by default), you may set it to Normal mode and restart the computer.
Please attempt to update the display drivers as well as on the run command type - cleanmgr and perform the disk cleanup utility.
Shrikant_H wrote: Okay, there is yet another setting available on Norton called Boot Time Protection which is turned off (by default), you may set it to Normal mode and restart the computer.
Please attempt to update the display drivers as well as on the run command type - cleanmgr and perform the disk cleanup utility.
OK, it was set to aggressive but I do not remember doing that. I use cleanup utils like WISE. Also, I hate to update the Video drivers just yet!