Genie Protections alert - zero of zero now

Genie Protections alert is saying 0 of 0 now. This thing is unstable. The genie protections were already set up last week.

At one point it said 1 of 2, then 2 of 2 (on pc) and now says 0 of 0. Weird. Please fix this.

Product & version number: Norton 360 deluxe.

OS details:WINDOWS 10

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