Getting a "3048,3 error message".

I'm getting a 3048,3 error message. System has directed PC to download an d run Norton Removal and Reinstall tool. Have run that but PC got hung up and had to be rebooted. After reboot it goes back to beginning of the problem that has you download Norton remove and reinstall tool, and we're off down the same path again. This is a way over my head at this level.