Issue abstract: Error when scanning particular app in Google Play Store on Android phone
Detailed description:
When I bring up “Spot the Station” (NASA app) in the Google Play Store, it starts the scan graphic on the bottom but then just changes to “Error” with a black background. See attached screen shot.
Other apps in the Play Store seem to scan fine (getting green Safe indicator).
The link to the app (as found in my computer browser) is https://play.google.com/store/apps/details?id=gov.nasa.hq.SpotTheStation&pli=1
I’ve seen this in the past when a new app comes out, and at some point it starts scanning correctly, but this app has been out for quite some time and the issue persists.
Phone restarted - no diff - Google Play Store and Norton up to date.
Product & version number: Norton 360: Antivirus Security - version 5.112.5.250606468
OS details: Android 15 - One UI version 7.0 - Samsung S24
What is the error message you are seeing?
Simply says “Error” when scanning Spot the Station app - see attached.
If you have any supporting screenshots, please add them: Done