I have spent the better part of 2 days trying to contact support for 2 problems I am having. I need a real person or at least someone in chat who doesn't lose the connection after a few minutes. I expect a little more from this company. I have used Norton for many years and never have I experienced such poor customer service.
Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
- Contact Norton Support - Chat / Phone
https://support.norton.com/sp/en/us/home/current/contact
~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number
- In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance".
What's your geo-location/country? Are you United States?
Maybe, I can post Norton Support phone number, if you want.