With the latest news of Norton Security Vulnerabilities, I am trying to find out how to download latest version of Norton Family. The Norton Family Client on my child's PC does not seem to have an Update or Get Latest Patches, etc. option.
I contacted Support via chat and received what I consider to be inaccurate and conflicting information. Therefore, I am asking in this forum a) How to know what is the latest version of Norton Family that is available 2) How to update my child's computer to have the latest version 3) How to get the latest security patches.
Support first told me:
a) There is no specific latest version.
b) When I questioned that he told me it was version 4.0 for the PC (after further research I think 3.6.0.31) is latest.
c) He told me I always had latest version. I asked how that could be - did Norton Family Auto Patch? . He told me that when I updated house rules I got latest version. I responded I never update house rules therefore how could he say I had latest version and how was a parent supposed to keep PC patched if that was the only unintuitive way to get latest version.
d) He then told me I had to uninstall the client and download a newer one to get latest version (direct conflict with him telling me I got latest version from Updating House Rules).
Bottom Line, I simply want to know how to make sure my child's PC and Android devices have the latest versions and security patches.