Getting Smart Scan Alerts when there are no issues found

Norton 360 for Windows
1

I have Smart Scan set to run every night and every morning there is an alert from Smart Scan on the home screen. However, when you drill down into the alert Smart Scan shows that there were no issues found. Why is Smart Scan throwing alerts every time it runs when it does not find any issues?

As far as I can remember this issue started when Norton upgraded to the new user interface so it has been happening for a fairly long time. I am just now getting to the point that I am tired of it.

I am on Windows 11 Pro with Norton Program version: 25.12.10659 (build 25.12.10659.961)

I am attaching 4 screen shots that walk you through the steps.

HomeScreen
HomeScreen343×671 23.1 KB

AlertScreen
AlertScreen343×666 9.42 KB

DetailsScreen
DetailsScreen1004×667 27.5 KB

MessageScreen
MessageScreen1012×675 40.1 KB

2

@carjimz May I suggest NOT setting Smart Scan to run every day? That is my setting due to it not being needed, its more redundant for sell-ups that anything else. And its by design. I always click the … and say “Got it”. when alerts appear as well.

SA