I too am having tons of problems with this program not tracking my child's internet activity or blocking access. He is on a Windows 8 HP computer with Norton Family 3.2.1.20 running, Online framework and datastore versions 5.2.1.3. Right now I cannot see how long he has been on the computer. When I check for his time, and I know he's been on at least two hours today, my parent account shows nothing. Zero time. In fact, it shows zero time for the last three days, which is not possible as I know he has been on the computer every day. Routinely he is able to bypass the time limits reached and play well past the time limit I give him. I am seeing that the warnings are coming up now, but they didn't come up until I clicked on the windows in the lower right corner.
Why am I paying for something that simply does not work???