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How often do you defrag your system? How often do you run Chkdsk (both source and destination drive)?
I hadn't defragged the system disk (the one being backed up) in a very long time because I figured that would cause Ghost to do a full backup (which is true). The last time Ghost got into the loop was in this scenario: (1) Do Ghost incremental backup; (2) Defrag system disk; (3) Do Ghost backup (which looped and had to be cancelled). Then I tried another backup which also looped. Then I deleted the <computer name>.sv2i file and requested another backup which successfully did a full backup.
I don't recall defragging the disk I back up to. It is used only for backups. The defrag analysis shows very little fragmentation and lots of free space.
I run chkdsk fairly regularly on both disks and it doesn't report problems. I've also done boot time chkdsk's too.
--Larry
By deleting the base you’ll be creating a new base image. When you look at the Application event log do you see any errors when this occurs? Ghost reports warnings and errors to the Windows Event log.
While looping Ghost reports no errors. The only thing it reports is the cancel request. Here is the Ghost log from my last encounter where I did an incremental, defragged, and then had to cancel the next backup request. I have annotated the log with comments enclosed in "****".
6/24/2008 8:13:29 AM High Priority Notice: Info 6C8F0433: A manual incremental recovery point of
C:\ completed successfully. 0x00 (Norton Ghost)****Done just before the defrag of disk C:****
6/24/2008 11:51:43 AM High Priority Warning:
Result (0xece30066 33 NOTIFY_ERROR_EVENTLOG_OPEN_FAILED Args [0];) 0x800706B5 (Norton Ghost)
****Don't know if these are important but happen fairly often seemingly without consequence****
6/24/2008 11:51:43 AM Medium Priority Notice: Info 6C8F0428: Norton Ghost service stopped.
0x00 (Norton Ghost)****Shutdown to do boot time defrag pass for system files****
6/24/2008 11:54:10 AM Medium Priority Notice: Info 6C8F0427: Norton Ghost service started
successfully. 0x00 (Norton Ghost)****Reboot complete****
6/24/2008 12:58:36 PM Medium Priority Notice: Info 6C8F042C: A cancel request was submitted
during the following operation: Creating Recovery Point. 0x00 (Norton Ghost)****The subsequent
backup request looped and had to be cancelled (waited 30 minutes before cancelling)****
6/24/2008 12:58:40 PM High Priority Notice: Info 6C8F1C2F: A recovery point operation on
drive Recovery point of C:\ to USB was cancelled by the user. 0x800704C7 (Norton Ghost)
****Confirmation of the cancel****
6/24/2008 12:59:58 PM High Priority Notice: Info 6C8F0433: A manual incremental recovery
point of C:\ completed successfully. 0x00 (Norton Ghost)****Subsequent backup (incremental) is
successful but very small so I deleted it and the .sv2i file. Clearly Ghost should be
doing a full backup after the defrag but it's confused after the cancel request. The
only way I have found to unconfuse Ghost is to delete the .sv2i file****
6/24/2008 13:51:46 PM High Priority Notice: Info 6C8F0432: A manual base recovery point
of C:\ completed successfully. 0x00 (Norton Ghost)****Base successfull after delete of .sv2i file****
6/26/2008 8:32:38 AM High Priority Notice: Info 6C8F0433: A manual incremental recovery point of C:\ completed successfully. 0x00 (Norton Ghost)****Test done TODAY to verify incrementals are OK****
Gee, is that more info than you wanted?
--Larry
Well, the deafining silence since I posted all that info probably means it was too much data.
I have figured out that the error message shown in the log happens when I shut down or restart my PC. So that's nothing to worry about.
In any case it would be good to learn more about the looping. It's pretty messy to clean up when it happens.
--Larry
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