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I'm using Ghost 12.0, bought with my laptop which is six months old. OS is XP Professional, SP2 on a Dell Latitude D530.
Ghost successfully created two restore-point backups on a USB Western Digital Passport, which are schedule to run weekly. The computer was off and it missed one, and yesterday I agreed to let it catch me up. (Ghost is still successfully running daily backups of document files.)
When it runs, it gets about 85% into the backup, and then I get various failure messages, primarily that the system cannot find VProSvc. When I remove the OS and Norton fialure boxes, Ghost reports that I lost connection to the agent. When I click to reconnect the connection, it does so without difficulty and then warns me that my restore-point backups have been skipped.
These errors are not reported in Norton Ghost.log.txt, which seem to only report that "Norton Ghost servers started successfully". I cannot decipher the date/time codes (if that's what they are) in the VProConsole.log.txt file, but here is a clip from what I think was my second attempt last night and my attempt this morning to reconnect the service this morning when I arrive at the office and noticed that the error had again occurred.
Stack Trace:
at VProAuto.ProtectorAutoClass.get_Status()
at Symantec.VPro.VProUI.VProConnection.AgentStatusRefresh()
2034.42 0.00 0.00 VProConnection.UpdateStatusInfo 43 - Description: Cannot connect to the agent on PC16732. - Progress: -1
2034.42 0.00 0.00 VProConnection.BackupLocationItemsRefresh End Size: 0
2034.42 0.00 0.13 VProConnection.OnImageJobsChanged End 3
2034.42 0.00 0.00 MainForm.UpdateLORAndRecoveryDiskSettings exception:
2034.42 0.00 0.00 Cannot connect to the agent on PC16732.
2034.42 0.00 0.00 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.42 0.00 0.00 PageStatus StartRefre**bleep**ems 1000
2034.42 0.00 0.00 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.42 0.00 0.00 MainForm.InitPrimaryNavBarAndPagesDisconnected bShowing: False
2034.42 0.00 0.00 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.42 0.00 0.00 MainForm.UpdateLORAndRecoveryDiskSettings exception:
2034.42 0.00 0.00 Cannot connect to the agent on PC16732.
2034.42 0.00 0.00 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.42 0.00 0.00 PageStatus StartRefre**bleep**ems 1000
2034.42 0.00 0.00 MainForm.OnImageJobsChanged Start: PC16732
2034.42 0.00 0.00 MainForm.OnImageJobsChanged page: PageHome
2034.42 0.00 0.00 MainForm.OnImageJobsChanged page: PageStatus
2034.42 0.00 0.00 PageStatus StartRefre**bleep**ems 1000
2034.42 0.00 0.00 MainForm.OnImageJobsChanged page: PageTasks
2034.42 0.00 0.00 MainForm.OnImageJobsChanged page: PageTools
2034.42 0.00 0.00 MainForm.OnImageJobsChanged page: PageAdvanced
2034.42 0.00 0.00 MainForm.InitPrimaryNavBarAndPagesDisconnected bShowing: False
2034.42 0.00 0.00 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.42 0.00 0.00 MainForm.UpdateLORAndRecoveryDiskSettings exception:
2034.42 0.00 0.00 Cannot connect to the agent on PC16732.
2034.44 0.02 0.02 MainForm.UpdateStatusBar - Cannot connect to the agent on PC16732. [-1]
2034.44 0.00 0.00 PageStatus StartRefre**bleep**ems 1000
2034.44 0.00 0.02 MainForm.OnImageJobsChanged End
2034.44 0.00 0.02 VProConnection.UpdateJobsChange end
2035.44 1.00 1.00 PageStatus Refre**bleep**ems start
43939.00 41903.56 41903.56 VProConnection.ConnectComputer Start: PC16732 3
43939.00 0.00 0.00 VProConnection.UpdateStatusInfo 44 - Description: Connecting to PC16732 - Progress: 0
43939.00 0.00 0.00 VProConnection.ConnectComputer End: PC16732 3
43939.00 0.00 0.00 DlgConnect.UpdateStatusBar - Connecting to PC16732 [0]
43940.56 1.56 1.56 VProConnection.OnComputerConnected Start: PC16732 3
43940.56 0.00 0.00 VProConnection.UpdateStatusInfo 45 - Description: Connecting to PC16732 - Progress: 0
43940.56 0.00
Any advice would be appreciated. I am unwilling to wait on hold to talk with somebody in India who is reading a script.
Rick
I have sent you a Private Message (the 
in the upper right-hand corner) requsting logs for this issue. Please upload them and we can help determine the cause. Thanks!