Product Norton Ghost 12.0, version 12.0.0.20352
I've been using Ghost 12 to backup my NTFS-formatted computer drives C and D to an Ethernet-connected external Western Digital MyBookWorld II drive for over a year; The external drive is in RAID1 config, with about 400GB available storage. One task incrementally backs up documents, which continues to work properly. The other task backs up C and D drives incrementally, with a fresh base set every month; three sets max. Standard Windows XP Pro SP3 with Windows drivers.
Since December 11th, the second task has failed every night. THe symptoms of the failure is a message just after setting the recovery point:
Error 800706be running job: Drive Backup of Boot (C:\); Old Boot (D:\).
Norton Ghost Service Connection: This program is unable to connect and communicate with the Norton Ghost backup service on TARANTULA.
On clicking "Reconnect", the message comes up about whether to run missed backups. I click on "Yes", and the "Reading backup destination information" message appears, then the backup fails again with the same message.
Nothing has changed on this computer for some time; except for the the automatic Windows XP updates.
I've deleted the two older Ghost backup sets to make sure there is more than enough capacity; the same failure behavior results.
Checking the Ghost Event Log, on December 10th the following error appears:
Error EC8F1C50: Cannot create file backup for job: Documents Backup. Error E4BC0012: An interaction with the catalog's database layer failed unexpectedly: sqlite3_step--5: database is locked.
Details: 0xE4BC0012
Source: Norton Ghost
Since December 11th, Windows Update has installed the following patches:
Windows XP Security Update for Internet Explorer 7 for Windows XP (KB960714)
Wednesday, December 17, 2008 Automatic Updates
Office 2007 Security Update for the 2007 Microsoft Office System (KB958439) Thursday, December 11, 2008
Automatic Updates
Windows XP Update for Windows XP (KB955839) Thursday, December 11, 2008 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB958215) Thursday, December 11, 2008 Automatic Updates
Office 2002/XP Security Update for Microsoft Word 2002 (KB956329) Thursday, December 11, 2008 Automatic Updates
Windows XP Windows Malicious Software Removal Tool - December 2008 (KB890830) Thursday, December 11, 2008 Automatic Updates
Windows XP Security Update for Windows XP Service Pack 3 (KB952069) Thursday, December 11, 2008 Automatic Updates
Office 2002/XP Security Update for Microsoft Excel 2002 (KB958372) Thursday, December 11, 2008 Automatic Updates
Windows XP Security Update for Windows XP (KB954600) Thursday, December 11, 2008 Automatic Updates
Windows XP Security Update for Windows XP (KB956802) Thursday, December 11, 2008 Automatic Updates
Office 2007 Security Update for the 2007 Microsoft Office System (KB956828) Thursday, December 11, 2008 Automatic Updates
Any ideas? I'd really like to continue using the Norton Ghost product for my backups, especially with year-end coming.
Vince Mills
Kena Corp