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I would first recommend contacting our Customer Support team at the website below. Since there may be many factors contributing to this issue, it would be best to consult them for a solution:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
Please let me know if you need any further help. Thanks!
Thanks for your reply. I have been working with customer support for several days now. The issue is still present, but the team is working on it. I’m guessing it’s uncommon and probably a combination of issues.