So like many others here, I am having all these issues now with 14.0.4.30167 on a PC running XP SP3 that had been running properly for months and months. The only changes to my PC have been the automatic updates from Microsoft; no other software has been added or changed.
I have tried all the suggested solutions here from deleting VSNAP.IDX to setting up to running chdsk/f/r to only making full backups every night to turning off verify after backup. Even with that, all the backups fail to verify with CRC errors.
I seem to have been able to get the incremental backups again to at least run and to be able to get them to verify. The full backup base file will still not verify though. I was able to get this work-around functioning by turning off ALL indexing services. I stumbled across this by working my way backwards looking at the MS Update dates and when my backup schedule looked like it started missing backups.
Killing Fast File Indexing all the way was not particularly easy though (at least for me at my skill level). I first turned off fast file indexing in the hard disk properties. I then had to deselect all folders in the Indexing Options control panel. I then had to set the Indexing Services to disabled. I then had to use MSCONFIG to not load Windows Search at Startup. All that finally seemed to kill Fast File Indexing and not load the taskbar icon for search. After doing this, I was able to at least get the incremental backups to work again.
I have been able to automaticlaly run incremental backups 3 times now as scheduled but as mentioned above, but the base Recovery Point still will not verfy. The incremental backups do verfiy.
Since the CRC errors keep showing up, I assume that my full disk images are bad and I will not be able to fully recover my PC in the event of a catastrophy. I can recover indivdual files so at least the backups have some value. However, it is clear *something* changed and Ghost 14 is not functioning properly any more.
Looking through the posts in this forum, people have been reporting these problems for months now. I only happended to look at my Status screen a few days ago and see that there were a whole series of icons with green check marks missing from the schedule screen. I suspect this problem is far more wide spread than assumed by Symantec.
I for one need a solution... be it a fix from Symantec or a different product that actually back ups reliably.
Thanks for the suggestions Brian.
Overnight I ran MEMTEST86+. It reports no errors so my RAM appears to not be a problem. The full backup file does not verfiy with the CD Recovery Environment nor the Windows version of verify.
Images are stored on an external hard drive.
I see no other symptoms of hardware of driver failures. Ghost 14 is the only application that has quit working properly for me.
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Bill
So like many others here, I am having all these issues now with 14.0.4.30167 on a PC running XP SP3 that had been running properly for months and months. The only changes to my PC have been the automatic updates from Microsoft; no other software has been added or changed.
I have tried all the suggested solutions here from deleting VSNAP.IDX to setting up to running chdsk/f/r to only making full backups every night to turning off verify after backup. Even with that, all the backups fail to verify with CRC errors.
I seem to have been able to get the incremental backups again to at least run and to be able to get them to verify. The full backup base file will still not verify though. I was able to get this work-around functioning by turning off ALL indexing services. I stumbled across this by working my way backwards looking at the MS Update dates and when my backup schedule looked like it started missing backups.
Killing Fast File Indexing all the way was not particularly easy though (at least for me at my skill level). I first turned off fast file indexing in the hard disk properties. I then had to deselect all folders in the Indexing Options control panel. I then had to set the Indexing Services to disabled. I then had to use MSCONFIG to not load Windows Search at Startup. All that finally seemed to kill Fast File Indexing and not load the taskbar icon for search. After doing this, I was able to at least get the incremental backups to work again.
I have been able to automaticlaly run incremental backups 3 times now as scheduled but as mentioned above, but the base Recovery Point still will not verfy. The incremental backups do verfiy.
Since the CRC errors keep showing up, I assume that my full disk images are bad and I will not be able to fully recover my PC in the event of a catastrophy. I can recover indivdual files so at least the backups have some value. However, it is clear *something* changed and Ghost 14 is not functioning properly any more.
Looking through the posts in this forum, people have been reporting these problems for months now. I only happended to look at my Status screen a few days ago and see that there were a whole series of icons with green check marks missing from the schedule screen. I suspect this problem is far more wide spread than assumed by Symantec.
I for one need a solution... be it a fix from Symantec or a different product that actually back ups reliably.
Bill,
While you are waiting for some software suggestions could you try another hardware test? Create your image on an internal HD instead of the external HD and see if it verifies. If you don't have other partitions to store the image you can even create the image (recovery point) of your C: drive to your C: drive. I know you won't forget to delete it immediately after the verify.
Tried something different and still get same verify errors.
I am now running a fresh install of Ghost 14 using Vista (not XP SP3) on a completely new but different machine (laptop now) and using a brand new external USB 2 hard drive as destination. NONE of the hardware is the same... only my data files and the Ghost 14 software now.
I did a full backup with verify enabled. It seemed to run fine until it was at the end when it returned error e7d1001e and said something about not reading the file.
Pretty conlcusive in my mind that the Symantec software is failing!
The actual error message:
Error EC8F17B7: Cannot create recovery points for job: HARD DISK (C:\). Error E7D1001E: Unable to read from file. Error EBAB03F1: Data error (cyclic redundancy check).
Details: 0xE7D1001E
Source: Norton Ghost
I'm assuming that you have the backup set to verify the backup on creation. If not, please do so.
At what point does the CRC error occur? The very begining of the backup process? During reconciliation? Between 1-5% complete? Between 5-95% complete? From 95-99% complete? When it says 100%? When it's verifying the backup?
Erik
CRC error would happen during 95 - 99% complete when creating if I had verfiy on. The file would then just be erased.
If I turned off verify, it would not verify during 95 - 99% as well.
I am using the Windows Vista backup right now as I have lost confidence in the Ghost product.
Bill,
Recreate the error and then use the following document to run the SEAST utility:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090105115607EN
Once you create the archive (use any case number you choose - it's unimportant) and send me a private message with how large the archive is. We'll need that information in order to troubleshoot.