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Wow, talk about a blast from the past. It has been many years since I've seen this kind of thing happen in Windows. I've never seen it occur in Vista. And I don't believe I ever seen this after restoring an image - something I do almost daily. Unfortunately, I don't remember what the solution was nor have I been successful in finding a solution on the web. I've queried several of the old timers on the development team and their memories are just as rusty as mine on this -- they remember it but is too far back to recall the solution. Some seemed to remember all you had to do was do a cold boot, i.e. power off the machine. But I suspect that you have tried that a time or to. Great help, I know.
So, we have to try the basics. First, open the image in the Recovery Point Browser and use its Verify function to validate the image. If the image verifies OK, then we know that the data in it is the same as what the hard drive gave us during the backup.
Second, you need to try restoring the image again. Now, when restoring this image the last time did you chose the resize option to fill all available space? If so, restore the image with out this option. If not, restore it with it. Also, when you do the restore make sure you check the option for restore original disk signature. It also would not hurt to choose the option to restore the MBR since this is onto a new drive.
Try these things and let me know the results and we'll go from there.
One more suggestion-
Delete all the partitions from the new drive (destination) and make it unallocated and unformatted. Then restore the image to it.
--Vinod
I did a Backup My Computer task from my laptop to an external SATA hard drive through the laptop USB port. The laptop is an HP Pavilion 6915b that runs Win Vista SP1, and it has a Hitachi 160GB SATA drive that I am trying to upgrade to a Seagate SATA 200GB.
After replacing the old drive with the new one, I booted from the Ghost 14 SRD CD and started a restore. However, about two hours in, I get "Error EA3905FD: Allocated cluster list too long."
I get the same error if I try a Copy My Drive task, instead. In that case, I am copying from the installed original drive to the new drive via USB.
Any help with this would be greatly appreciated!
Thank you for the suggestions. I abandoned using Ghost 14 for this about a week ago and just used Vista's Complete PC Backup/Restore. I do agree I probably should have checked the disk signature option to keep my copy of Vista active. I'll try that next time.
I was very happy with Ghost 10 the past few years, until it just froze on Vista, so I was expecting more from Ghost 14. I hope I don't end up regretting the purchase.
Thanks again for your help, folks!
I haven't had a reply on the forum yet, so I contacted Norton Customer Service (apparently in India). The rep told me to do a chkdsk on both source and target drives before doing the backup, so I did. I then tried a Copy My Drive and it actually completed successfully.
I also booted successfully from the new drive. However, when I try to log in as any user, I get the message, "Preparing your desktop" and when that completes, all that comes up is a blank, light blue screen (not BSD) with the white arrow pointer. There is no Start button or task bar, I cannot right-click on the desktop or do anything else. I can do Ctrl-Alt-Del to logout, switch user (which brings me right back to the blank screen when I login), shut down or open the Task Manager. If I boot into Safe Mode, I get exactly the same behavior (except the screen is black instead of blue).
I contacted Customer Service again under the same Priority ID, but when the rep found out I only have the laptop recovery CD from HP (instead of a full Vista disk), he said I had an OS issue and told me to call Microsoft!
Any suggestions? Thanks for any help!