I am getting this error on a few machines at times: Error EC8F17B7: Cannot create recovery points for job: My Computer Backup. Error EC8F03EA: Cannot create a virtual volume image of the selected drive.
These back up to a shared hard drive. The drive is online and other machines access it fine. When this happens I log into the offending machine, and the Norton Ghost is gone from the tray, and if I try to open ghost from the Start menu, it just sits there and never connects.
I can reboot the machine, and the system comes back up normally, and ghost is running.
Help, I have purchased over 50 copies of this to protect our desktops.
Another thing to try real quick to verify if the Firewall is blocking access. Try disabling the firewall temporarily (after checking the user account stuff) and see if it works then. NOTE: Any time you disable the firewall I would highly recommend disconnecting your Ethernet from the public network until you have re-enabled the firewall - for your own protection. When you do this make sure the PC's on the "local" network are not disconnected, only disconnect from the pubic network (Internet).
If this works when you disable the firewall on all computers you are testing (meaning both the server where the network drive is as well as the remote PC) then you know the firewall is indeed the issue and you can try configuring what I suggested. The ultimate goal of course is to get this working with firewall enabled.
I can reboot the offending machines and manually run a backup, and even the scheduled backups run fine sometimes. Remember, when I get this error via email, I log into the machine and ghost is not running anymore. At least not in the tray, and I can no longer open ghost from the start menu.
So not's not permissions, as I can run the job manually.
The firewall is not blocking it, again, I can run manually.
Thanks for clarifying. I wasn't sure if all the machines worked sometimes. I had just recalled having to really mess with the settings, user account, firewall, etc to get this to work.
But now that I know for sure that these same PC's work at times, then obviously those other things are not an issue for you.
Description: Error EC8F17B7: Cannot create recovery points for job: My Computer Backup. Error EC8F03EA: Cannot create a virtual volume image of the selected drive. Error E0020002: Device \\?\SymantecSnapshot0 cannot be opened. Error EBAB03F1: The request could not be performed because of an I/O device error.
I am getting this error on a few machines at times: Error EC8F17B7: Cannot create recovery points for job: My Computer Backup. Error EC8F03EA: Cannot create a virtual volume image of the selected drive.
These back up to a shared hard drive. The drive is online and other machines access it fine. When this happens I log into the offending machine, and the Norton Ghost is gone from the tray, and if I try to open ghost from the Start menu, it just sits there and never connects.
I can reboot the machine, and the system comes back up normally, and ghost is running.
Help, I have purchased over 50 copies of this to protect our desktops.