meaning I can download the latest version and it will now work?
I believe so. The latest round of testing with Ghost and NIS 2009 came off without problems.
I just bought Ghost. Tooled around in the product trying to make heads or tails of what I can do to back up my system. See, the hard drive is failing, and I can boot only after several tries. I don't want to risk a reboot, so I wanted to back up my C drive. Made the recovery disk. Now all I have to do is make a backup.
Only I can't because of this error "Cannot retrieve backup job properties."
You say version 14.0.4 fixes this. I look in my freshly downloaded version of Ghost, and I have 14.0.0.24815 ....
How do I get 14.0.4? I looked around, and I don't see any "LiveUpdate" product. This is so stupid.
I tried to get the latest update for the new Ghost mentioned and the update CONSTANTLY fails. I have given up. I was using the trial version, of course, it has expired.
I have to say I am greatly disappointed with Symantec. As a former Symantec Software tester, you guys have failed your customers and lost money in the process.
Hi paulsnx2,
Just want to confirm from you if the version upgrade did not happen even after running the LiveUpdate. If there is a product update, then LiveUpdate should have been able to pull it for you.
If not, was there any descriptive error message that you get when attempting a LiveUpdate.
Thanks,
TomV
Norton Forums Moderator
Symantec Corporation
As I have said before, I looked high and low through this product I bought, Ghost, and I don't see any way to run "Live Update"
So, no. I am sitting at square one since I bought the product.
And my hard drive continues to exhibit a rapid decline in functionality.
As indicated in the post you chase not to respond to, the auto update for the new version fails. Those who paid for this crappy product should be reimbursed. Are you guys going to fix this? Ghost used to be a great product.
Paul,
Open Ghost, Click on Help, and then Run LiveUpdate.
Brian,
Could you be more specific for the failure? What error are you seeing? If you don't see an error code, go into the LiveUpdate settings and change it to interactive mode.
Wish it was that easy. Clicking Help gives me the following:
- Help and Support F1
- Send Feedback...
- Symantic Online
- About
I don't get a "Run LiveUpdate" option. Help and Support gives me four links, none of which updates anything. Send Feedback gets me an email message. Symantic Online puts me in the browser at Symantic's web site. About tells me about Ghost.
Nothing there about LiveUpdate.
I can't give the specific message anymore. I got frustrated and uninstalled it. I do know I follow all the instructions (intering interactive mode) and it still failed. Also, after leaving it alone, it appears that Live Update began to uninstall Ghost. All I have left are logs from the Win EV. These messages were received BEFORE I uninstalled Ghost.
Product: Norton Ghost -- Error 1706.No valid source could be found for product Norton Ghost. The Windows Installer cannot continue.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 1/28/2009
Time: 8:55:33 AM
User: C1010144\HP_Administrator
Computer: C1010144
Description:
Product: Norton Ghost - Update '{94138B9A-CD03-4B44-8587-99B8B9F2A547}' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 42 30 32 35 35 37 34 {B025574
0008: 33 2d 31 36 35 42 2d 34 3-165B-4
0010: 42 44 35 2d 38 44 41 38 BD5-8DA8
0018: 2d 33 37 44 46 42 39 39 -37DFB99
0020: 33 30 30 31 34 7d 20 7b 30014} {
0028: 39 34 31 33 38 42 39 41 94138B9A
0030: 2d 43 44 30 33 2d 34 42 -CD03-4B
0038: 34 34 2d 38 35 38 37 2d 44-8587-
0040: 39 39 42 38 42 39 46 32 99B8B9F2
0048: 41 35 34 37 7d 20 31 36 A547} 16
0050: 30 33 03
Again, my evaluation period expired so without a license key to attempt to use the product or even an extended eval period, I won't be reinstalling.
1 Like
Paul,
I may have missed something. Is this a fully activated (purchased) copy of Ghost? You can go to start, run, type luall, and then click OK. That will launch LiveUpdate as well.
Brian,
A 1706 error means that the install records that should exist are incorrect on the system. Probably the upgrade codes and install source in your case since an uninstall process started that failed. Using SymNRT and reinstalling should resolve that.
Some of the the items that the Windows Installer is supposed to track includes, but is not limited to, the following:
Product
DisplayName
Upgrade Codes
Install Source
Uninstall location
etc
In your case some of this is missing so the upgrade process fails, the MSI thinks it needs to uninstall Ghost, but that fails because it doesn't know where to look for it's instructions.
This is a downloaded version of Ghost. I purchased it, downloaded it, did some backups (which does work) before I entered my registration code. Tried to ghost a drive, and found I needed to activate/register the progam. Did so. Got the error, found this suggested solution (i.e. use LiveUpdate to update my version of Ghost) and have been stuck here ever since.
Please note that it seems to HAVE to be a unlocked/activated/registered (don't remember which term the program used) to ghost a drive, because that function doesn't come with the trial version.
I tried to run luall on the command line (start->run) and it failed; undefined command.
Paul
You should not be required to activate the product create a backup. You cannot create a customer recovery disk until the product is purchased/activated. From your description it really doesn't sound like the product was correctly installed. Try navigating to c:\Program Files\Symantec\LiveUpdate and running luall.exe from there. Do you have any other Symantec products installed? What OS is this?
This is XP. And I looked at c:\ProgramFiles\ Symantic ... That directory is empty. That is likely the problem.
And if you read my post, i SAID I COULD DO BACKUPS. I did a couple. THEN I tried to ghost the drive (i.e. make the revovery disks and such). THEN I activated the product.
I do not have any other Symantec products installed. I am running XP on some HP box with a 64 bit AMD processor and a gig of memory.
Most likely what I need to do is uninstall and reinstall, from what you are saying.
Yes, you will need to reinstall the product. I would recommend running the removal tool to clean things up before reinstalling. You can obtain the tool here:
Message Edited by erik_carlstrom on 03-03-2009 02:36 PM
I said I would not reinstall, but I tried it anyway. I am going down the smae path with the same problem and more lost time on this issue. I think I will just seek out a better and more reliable backup solution.
Brian,
Not following. Since your posting information towards a solution I can only assume that you are continuing to work towards a solution. To start from the beginging of your posts:
You mention the LiveUpdate service being manual during the image creation. This is expected and fine. The LiveUpdate service is an on demand service only when you are attempting to run LiveUpdate. The fact that this service is set to manual will not cause the "This operation cannot be performed while Windows is running" message you initialy saw.
Norton Internet Security 2009 no longer uses the LiveUpdate service. The version of LiveUpdate in 2009 is now a dll as opposed to a process as before.
For Ghost, LiveUpdate is accessible through the Main UI and clicking Help -> Run LiveUpdate or by running LUALL from the run box.
In the earlier posts you state that you are unable to create an image, but now you are saying you could. In looking at this thread, it appears to have morphed and is no longer that clear. You stated "I tried it anyway." What did you try? Could you provide further details?
Not me. I have NIS2009 and running live update there attempts to pull in the G14 updates. There are all sorts of issues that occur at this point. I have to run some dll from the command line, set liveupdate to interactive mode, etc. It just seems as though there is too much to do just to get a working version of G14.
It now appears my issue is sort of closed. What did I do? Nothing. Again, G14 appeared to uninstall itself after I canceled the liveupdate process. I rebooted my system and the installation process restarted, as did the liveupdate. This time, there were none of those registrering of dlls and other steps with the liveupdate process. It just did what it should have done months ago. Worked. Now, I have another delima. I can't even evaluate the product because it has been on my system for more then the max 30 days for trial. What do you suggest? Can you provide me with a trial key for my troubles? I don't want to pay for it if I don't thik it suits my needs, hence the trila download.
Thanks,
Brian Frazier