Tried it and didn’t work. Going to have to have to see what is blocking it and disable the thing. Have a feeling it’s SP3 for XP.
I fixed the problem. I had to install it on a drive that did not contain ANY other Norton Product. Now it works and I got the update.
first off, honestly, your password requirements for a "forum" are kind of extreme.
second - this problem does not seem resolved. I had the exact same 64bit LU problem, an online tech 'reinstalled' everything which caused my machine to then lock up randomly. i have had to format and re-install the entire system.
of course with that reinstall of ghost v 14, LU wants to update again, with the same problems, and the technical team "offshore" does not seem to know what to do but reinstall (again) stating some of the LU files might not have been installed properly.
Is there a lu update for the lu yet ?
im totally freaked out about having to have some tech remotely install and then me reinstall an entire system again .. a total P.I.T.A
as an update the online tech directed me to an ftp site where i re-downloaded and re-installed. the LU worked twice within that installation.
so far the application is working. I dont plan on doing an LU though until absolutely necessary
Riebol, what is the size of the drive you're trying to install it in? How big is your drive? If you think you have enough space and you keep getting that error, then try installing Norton Ghost 14.0 in a drive which has several gigs of space free.
And NEVER let the online tech guys try and uninstall your faulty Norton product with the Norton Removal Tool. TWICE, that happened to me and twice I had to do a hard reboot and scramble to save my system which totally froze up and I couldn't do anything.
Message Edited by Mr_Furious on 12-21-2008 12:39 PM
thanks -- yep i've got about 482 GB on the hard drive. the tech thought something was missing in the first download, so we did the new one... dont know exactly why they would be different, but seems to be stable for the time being
Ghost 14.0.4 was released and made available just before you tried the last update.
I have the EXACT SAME PROBLEM as in this thread, a Vista 64 bit (SP1) machine on which I am running (or trying to anyway) Norton Ghost (version 14, which I purchased upgrade from 12 many months ago, i.e., my 60 days to download again have expired). I also have Norton 360 (ver 2.) After TWO days of Running Norton Removal tool and trying everything I could find via google about resolving this issues - well, I'm still no better off. Then, to add insult to injury, after THREE hours online with Symantec support (Prajal from India) where he has control of my machine and he attempted evertyhing I had allready tried, yet he refused to listen, alas, on last reboot he did, my machine would NOT shut down, disk just spun, and spun, and spun for many many minutes. I had to hit power button, pray, pray some more, then go into Safe mode and run check disk to fix whatever Symantec support screwed up.
So, now I'm still not better off, four days into this and NO progress, still when Norton Ghost 14 Live Update runs I get a Windows Installer Fatal error then Norton tells me LU1802 or something. I just so tired of this.
At least I only have a few months left on my 12 month subscription, time to move over to Acronis and some other anti Virus software - UNLESS that is, Symantec can redeeme them selves in my eyses :-(
David
I purchased the downloadable package of Ghost 14 and should had read the post here before trying to update the software.
I have Vista Ultimate 64bit and have the same LU1812 issue as the other.
For now I have uninstalled Ghost 14.
Is there a way to get a new full package that I could download and install the latest version right from start?
Martin
Ok,
Downloaded latest trial, installed it. Did an liveupdate and everything is ok and i have last version.
Martin
I am brand new to Ghost, and my problem seems to be close enough to the ones mentioned here for me to post on this thread rather than starting another. I used the trial version of Ghost on a quite old Windows XP installation for a couple of days last week just fine. So then I rebuilt another Windows XP machine from scratch (IBM Thinkpad recovery disks, reinstalling all apps including loads of fun with Outlook and Blackberry, getting various preferences set up, moving over all data from backup, etc.).
Yesterday/this morning I paid for, downloaded, and installed Ghost 14. The plan was to back up the fresh drive, copy it over to another, much larger (brand new) drive, use that new drive permanently, and keep the nice, fresh, not-yet-rotted Windows XP install as a do-over for the next time the machine starts behaving badly.
But I can’t get Ghost installed now. The initial install went just fine. After which LiveUpdate failed. So I rebooted and ran LiveUpdate again. Download and decompression went fine. Install went for a very long time (more than 20 minutes), with lots of “starting Windows installer” type dialog boxes (over and over again) and black DOS boxes flashing by. Never really finished or not that I could tell. Rebooted. Ghost showed that it couldn’t connect to the drive or something like that. Uninstalled Ghost altogether from Control Panel / Add/Remove Programs. Rebooted. Reinstalled Ghost. Once again couldn’t run LiveUpdate. Rebooted. LiveUpdate downloaded/decompressed, then churned for a long time and had a fatal install error. LiveUpdate showed errors LU1812 and LU1806. I hunted down the suggestions on the Norton support web site, tried those things (quite a few of them), no joy.
So what do I do now? I waited in the 24/7 chat thing for 20 minutes at 6 AM and ran out of time, had to go to work. Started with 4 folks in the queue, ended with 3 still in the queue ahead of me.
It sounds as if this is a pretty old problem (5-6 months). Since I did the download of the code yesterday afternoon, presumably I have fresh stuff. The web site also suggests using Norton Removal Tool and then starting over, but I would rather not kill Norton Antirus 2009 as well. Plus I see several posts here saying that NRT is a really bad idea.
I just created this wonderful, fresh, nicely-working image, which took me many, many man-hours, and I really don’t want to trash it and have to start all over again. I thought this was exactly what Ghost was supposed to help me with. Guess I’m just having bad luck with it.
Thanks in advance.
If the 14.04 patch Johan mentioned does not resolve things. The it sounds like there is an environmental setting that is preventing the patch from installing correctly. If you could enable verbose MSI logging by adding the following registry value:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"
Restart, and then run LiveUpdate. What would help is if you run NRT first and reinstall so we get the first LiveUpdate session.
The logs will be in %temp% and will be random similar to MSI*.log. In these logs, look for "return value 3" and copy out that line as well as the 30 or so lines about. If needed we may need these logs sent. Thanks.
Thanks. I didn't see the post about 14.04, but I solved this problem a week ago, with help from Norton support in India, by uninstalling Ghost, uninstalling Norton Antivirus 2009, and reinstalling first Ghost and then NAV 2009. That strikes me as sort of a ridiculous process to have to go through, but it worked like a charm. Obviously a significant bug in either Ghost or NAV or both. I figure this whole thing cost me half a man day, about which I'm not at all happy (I don't do this for a living, just an ordinary user). But at least it's behind me. Note that I had no trouble installing Ghost (trial) on a hardware-identical machine (but different apps, admittedly) earlier without NAV 2009. Seems pretty clear to me that Ghost cannot tolerate NAV 2009 being installed first.
On the positive side, NAV 2009 seems to me *massively* improved from earlier, extremely invasive and resource-hogging versions. I had switched to the Zone Alarm version for a few years in the interim.
Don, I'm going to have someone contact you to get some log files so we can figure out what is happening. You can speed the process by running the Seast utility in the Norton Ghost\Utility directory. It grabs log files and system information that we can use to help get to the bottom of this one.
Thanks!