Ghost 15 and external 3TB drive - backup fails

My system- Win 7 x64. Ghost 15. External WD Goflex 3tb drive (which is new) for backuip. The backup used to work on older 2tb drive.

 

Backups with Ghost fail at some point. A lot of data seems to get written, but it fails with the messages below.

 

Any suggestions?? I have heard that some backup products have problems with large drives, but don't know if Norton is one.

 

fail messages below:

========================

 

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of MEDIA (2TB Seagate Prtn_1) (G:\).
    Error E7D1001F: Unable to write to file.
        Error EBAB03F1: The system cannot find the file specified.
    Error E7D1001F: Unable to write to file.
        Error EBAB03F1: The system cannot find the file specified. (UMI:V-281-3215-6071)

Details:
Source: Norton Ghost

 

========================

Hi markeh,

 

I am afraid so, 3TB at the moment is out of range of Ghost 15 as far as I know.

What you could do to try your new drive is partition it to say 2 and 1 TB and try the backup then.

 

Deric

I was able to perform several backups on an external eSata 3TB drive, BUT on my last attempt, Ghost 15 said it could not write (complete) the task.  To make matters worse, it also left the drive in what looks like an unformatted state!  I suspect all the data is still on the disk and plan on seeing if the disk data can be saved by other means.


migjockey wrote:

I was able to perform several backups on an external eSata 3TB drive, BUT on my last attempt, Ghost 15 said it could not write (complete) the task.  To make matters worse, it also left the drive in what looks like an unformatted state!  I suspect all the data is still on the disk and plan on seeing if the disk data can be saved by other means.


Welcome,

Sorry you are just finding out that the 3TB size drive is not supported by Ghost 15. If windows explorer can see the data and you can copy it to another location it may be possible to split that drive into two small partitions and return to Ghost backing things up as expected. It may be the next version of Ghost that supports both the larger partitions and USB3. Stay tuned for that information when it is announced. Til then

Stay well and surf safe

What did I say?

 

We are still waiting for Ghost to catch up with drive capacities.

 

Deric

 


DStain wrote:

What did I say?

 

We are still waiting for Ghost to catch up with drive capacities.

 

Deric

 


Deric,

Just saying the same thing in different words?

Sorry if I steped on any toes.

My drive is both 3tb, and attached via USB3 - in fact, that's why I bought it - to speed up the lengthy backups.

 

Is this the "official" word from Symantec?? What if the drive is partitioned into two smaller logical drives??

 

 

thnx,

 

Dick,

that comment wasn't aimed at you my friend.

like we say in the UK in one ear and out the other.

 

Deric

Yes split it

 

Deric

markeh,

 

Please let us know if having two partitions on that HD helps.


DStain wrote:

Dick,

that comment wasn't aimed at you my friend.

like we say in the UK in one ear and out the other.

 

Deric


Sorry,

It followed my message with no identifier so I 'assumed' that it was for me. My bad twice.

Any suggestions as to restoring the directory so that Windows 7 can see everything?  Like I said, it worked fine up until the last attempt and then Ghost left it appearing to be unformatted, which it isn't.


migjockey wrote:

Any suggestions as to restoring the directory so that Windows 7 can see everything?  Like I said, it worked fine up until the last attempt and then Ghost left it appearing to be unformatted, which it isn't.


If you can't see it with windows explorer then you may need to look for some specialized tools. Whose drive is it and do they have any recovery, partitioning tools on their site?


migjockey wrote:

 Like I said, it worked fine up until the last attempt and then Ghost left it appearing to be unformatted, which it isn't.



migjockey,

 

Can you post a screenshot of Disk Management. That should give us some ideas of what can be done to fix it.

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

It comes up as a single GP RAW partition and the drive is a Hitachi HDS723030ALA640.

Then I don't hold much hope of you being able to recover any data. There are reports of 3 TB HDs becoming "RAW" but with no common explanation.

 

Good luck. Please let us know the outcome.

I'm sure it's more common with external drives.  Most of the "Raw" partitions I have seen are external drives and I always assumed it was because of not using the "safely remove hardware" feature.

 

If you have no other options, you can look at my post #6 here

http://community.norton.com/t5/Other-Norton-Products/Help-Accidentally-deleted-partition-on-Media-Drive/td-p/670821

 

If you choose to try that, it will be at your own risk because I have never recovered a partition on a GPT drive and I'm not even sure if that program supports those drives with partition recovery.

You want to make sure you can access the data before applying any changes.

 

Again, that would be at your own risk, but I have recovered RAW partitions on MBR drives with that program in the past.

Dave

 

I'm very computer savy, but I also know that if I screw up just once...game over!  I know someone who does this for a living, so I'm going to ask him to see what he can do.  I don't like reinventing wheels or OJT if it can be avoided in this case.  Thanks to everyone for your thoughts.