Ghost 15 Boot Disk Can't See USB Drive

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1

I have a Dell XPS L501X with Windows 7 64 bit. Using Ghost 15, I can connect to my external USB hard drive to create a restore point using the GUI no problem. When I boot using the disk to restore, Ghost is unable to see the hard drive.

 

When I do a driver validation, I receive the following:

 

WAN Miniport (IKEv2)
Intel(R) Centrino(R) WiMAX 6250
Microsoft Virtual WiFi Miniport Adapter
Intel(R) Centrino(R) Advanced-N 6250 AGN

None of those "appear" to be USB related. I believe this laptop is using USB 3.0, so not sure if this is a factor with the boot disk.

 

I have used both a Samsung external drive and a WD (both USB 2.0 I believe) with the same result.

 

If anyone has any familiarity with this issue, any advice or fixes would be appreciated.

2

 

highspeedlane wrote:

None of those "appear" to be USB related. I believe this laptop is using USB 3.0, so not sure if this is a factor with the boot disk.

 

I believe that could be the problem. Can you download a 32-bit driver and put it on a Custom SRD?

 

3

 

It should default to USB2 speed (I think)
highspeedlane wrote:

I have used both a Samsung external drive and a WD (both USB 2.0 I believe) with the same result.

 

 

Does that mean that you have the same problem with other USB2 drives?

Dave

4

highspeedlane,

 

From the Ghost Restore disk, can you see USB flash drives plugged into that USB 3.0 port?

5

Hello,

 

I just checked this, and no, a USB thumb drive wasn't recognized either. Any thoughts about this? I guess I will need to find out what drivers the USB is using (there are several shown in device manager) and build a custom boot disk?

 

Thanks for your help

6

I don't think it's a driver issue, USB drivers are pretty standard.

 

I would first look in the system BIOS for some kind of different setting for USB.

Dave

7

I thought USB 3 needed a special driver and even Windows 7 doesn't have a native driver.

8

I wouldn't know about that, but it should default to USB2.  The port accepts both connections.

I never heard of a USB3 flash drive and I would assume those work when you plug them in.

Dave

9

Just a quick update - I looked in the bios and the only USB related feature that wasn't enabled by default was USB Wake on Sleep or something close to that and no change when I enabled that - still won't see anything through USB from boot disk.

 

So I am shortly going to get a USB 3.0 external HD, not that I'm sure that will make a difference but I figured I would try that and have a faster drive for creating backups in any event.

 

Pending testing that though, I went to the custom boot disk option and I wanted to try to add all the relevant USB drivers. Ghost wants the driver with a .inf extension (it's not showing that I need anything USB related) but the only thing I see under the USB drivers in Windows has a .sys extension.

 

Ghost reads the USB drive just fine through Windows so I just need to figure out a way to import the correct driver to the boot disk or maybe if I'm lucky I'll have different results with the USB 3.0 drive.

 

Thanks again for all tips and advice.

10

I only see a 64-bit driver for the USB 3 port..

 

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R279435&formatcnt=0&libid=0&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=412581

11

The .inf files are in a seperate folder inf.  Sometimes you can search the name of the .sys file and find the .inf.

But it may not do you any good, the recovery disk needs 32bit drivers.

 

When your in the device manager and checking the properties of the USB controller, click the driver tab and select "driver details".

 

What does it show as "provider" does it say Microsoft or Dell?

12

That driver that Red posted a link to has 32bit drivers in it.

 

Get that download and extract it into a folder, it's really an archive, you can extract it with winrar or 7-zip.  (not sure about the zip program with windows).

 

Inside you see a folder called "files" inside of that there is a folder x86.

 

Try putting that x86 folder somwhere easy to get to, like the root of the C drive.

Then boot to the ghost disk and manually load that driver as a test.

 

There are 2 drivers, try the one "nusb3xhc.inf"  that sould be for a USB3 device, the other one appears to be for a hub.

13

Okay, this is getting interesting, and I want to report that this appears *partially* solved and looks not to have anything to do with Ghost at all as much as my Dell.

 

The Ghost boot disk now recognizes the external HD...but only from the USB port on the right side of the laptop (???)

 

The Dell XPS I have has one port on the left, one on the back and one on the right. Because of the way the laptop is sitting, I tried the left side and the back. So when I plugged in the new USB 3.0 drive I was out of ports and used the right side and Ghost could see it. Then I plugged in my other USB 2.0 drive in that port and Ghost could see it also.

 

So I'm a little happy and a little apprehensive, since I know I can use that port to do a restore if I had to, but if anything ever happens to it I could be sunk.

 

I guess at some point I will try to contact Dell about this and see if it gets me anywhere. All three ports work fine through Windows...it's only when booting from media this appears to be happening.

 

I appreciate all the advice and will still try the above recommended solution for obtaining the 32 bit drivers to add to the boot CD to see if the other ports try to come up during a Ghost boot.

 

Not sure if anyone has heard of anything like this but it's certainly weird. Thanks again for all the help!

14

I was having trouble getting it to download. Finally put the DIRECT LINK in and was able to download.  Like Dave says, you can open with 7-Zip or WinRar. Browse to R279435.exe\Files\x86\ and use the .inf files to make the custom SRD. I think I would just add both, since it is for your exact hardware.

 

When you create your Custom SRD, just let it create the ISO. Then burn with the Windows 7 utility or ImgBurn. Getting Ghost to do the burn can sometimes be troublesome.