Ghost 15: Cannot Backup Secondary Data Drive (D:)(Not Present in Source Drives)

Archive
1

Hi everyone,

 

Over the last few days I have been trying to resolve an issue that has suddenly started occurring with Norton Ghost v15.0.1.36526.

 

I have 2 hard drives in my computer. C: and D: Ghost can only now detect one drive to backup (i.e. the source drive). The D drive is missing from the list of available drives to backup. E: is the external drive (backup destination). Please see the screenshot below:

 

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/Ghost1_zpsd824e407.png

 

Any suggestions you could offer in resolving this issue would be much appreciated. Ghost has been installed on this PC since May 2010 and has worked perfectly since that time. I perform a CHKDSK (CheckDisk) on both hard drives every 2 months. CHKDSK only ever finds and repairs minor issues e.g. unused index entries of Security descriptors (stage 3 of 5).

 

As you can see, this drive is visible in Disk Management of Windows 7 and its contents are still accessible as normal. Please see the screenshot below:

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/DiskManagement1_zps6630bb0e.png

 

While this is not a severe issue, I am concerned that the same will happen for the drive that stores my Operating System, meaning that I will no longer be able to back it up. I hope that any information/suggestions on this issue will be of assistance to other forum members.

 

If you require any further information, please let me know. Thank you very much in advance for any assistance provided.

 

---------------------------------------------------------

Here are the troubleshooting steps that I have tried to resolve it so far:

 

  1. Ran System File Checker (sfc /scannow) from an elevated command prompt
  2. Set the drive as inactive using diskpart (since it is a non-bootable drive and just in case that Ghost does not “like” 2 active partitions on different hard disks).
  3. Re-installed Ghost
  4. Checked thoroughly for malware using:
  •                 TDSS Killer (v2.8.10.0)
  •                 Norton Bootable Recovery tool (v5.1.0.26)
  •                 Norton Power Eraser (v3.1.1.10)
  •                 MBR.exe ( http://www.gmer.net/ )
  •                 Full system scan with Norton Internet Security 2012
  •                 Full system scan with Malwarebytes Anti-Malware v1.65.0 Build 1400 (Free edition).

 

---------------------------------------------------------

 

Here is the specification of this PC:

 

Intel Core 2 Extreme QX6800 Quad Core processor 2.93 GHz, 1066 MHz FSB

4 GB Corsair DDR3 RAM TWIN3X2048-1333C9DHX G set to CAS 9-9-9-24-1T at 1.63 V

Gainward Geforce GTS 250 "Deep Green" Graphics card with 1 GB RAM at Standard Clockspeed (Nvidia 285.62 WHQL Driver)

Asus Striker 2 Extreme motherboard (Nvidia nForce 790i Ultra SLI Chipset) (BIOS 0512)

Corsair HX1000 1000 Watt Power Supply

2x Seagate Barracuda (ST3320620AS) 7200.10 320 GB, 16 MB cache, SATA 2 Hard Disk (System Drive and Data Drive)

Creative SoundBlaster X-Fi Xtreme Gamer Fatal1ty Pro (Creative Driver 2.18.0015)

Dell U2410 24 inch LCD Monitor, Connected via DVI, Resolution set to 1920x1200

Windows 7 Ultimate 64 bit SP1 (all security updates are installed)

 

---------------------------------------------------------

 

Please see below the threads on this forum that I have referred in an attempt to resolve this issue:

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-Win-7-Copy-My-Hard-Drive-Cannot-copy-source-drive-to/td-p/568924

 

http://community.norton.com/t5/Other-Norton-Products/How-to-Stop-Ghost-15-from-Modifying-Source-and-Destination-Disk/m-p/500878#M37402

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-Windows-7-restore-problems-Help/m-p/287158/highlight/true#M26638

 

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-doesn-t-list-any-drives-other-then-my-external/td-p/380300/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-No-disk-detected/td-p/270483/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Suddenly-all-Volumes-hidden-with-Norton-Ghost/td-p/194449/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-does-not-recognize-my-Hard-drive-for-back/td-p/790610/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-No-disk-detected/m-p/270483/highlight/true#M25825

2

Hi everyone,

 

Over the last few days I have been trying to resolve an issue that has suddenly started occurring with Norton Ghost v15.0.1.36526.

 

I have 2 hard drives in my computer. C: and D: Ghost can only now detect one drive to backup (i.e. the source drive). The D drive is missing from the list of available drives to backup. E: is the external drive (backup destination). Please see the screenshot below:

 

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/Ghost1_zpsd824e407.png

 

Any suggestions you could offer in resolving this issue would be much appreciated. Ghost has been installed on this PC since May 2010 and has worked perfectly since that time. I perform a CHKDSK (CheckDisk) on both hard drives every 2 months. CHKDSK only ever finds and repairs minor issues e.g. unused index entries of Security descriptors (stage 3 of 5).

 

As you can see, this drive is visible in Disk Management of Windows 7 and its contents are still accessible as normal. Please see the screenshot below:

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/DiskManagement1_zps6630bb0e.png

 

While this is not a severe issue, I am concerned that the same will happen for the drive that stores my Operating System, meaning that I will no longer be able to back it up. I hope that any information/suggestions on this issue will be of assistance to other forum members.

 

If you require any further information, please let me know. Thank you very much in advance for any assistance provided.

 

---------------------------------------------------------

Here are the troubleshooting steps that I have tried to resolve it so far:

 

  1. Ran System File Checker (sfc /scannow) from an elevated command prompt
  2. Set the drive as inactive using diskpart (since it is a non-bootable drive and just in case that Ghost does not “like” 2 active partitions on different hard disks).
  3. Re-installed Ghost
  4. Checked thoroughly for malware using:
  •                 TDSS Killer (v2.8.10.0)
  •                 Norton Bootable Recovery tool (v5.1.0.26)
  •                 Norton Power Eraser (v3.1.1.10)
  •                 MBR.exe ( http://www.gmer.net/ )
  •                 Full system scan with Norton Internet Security 2012
  •                 Full system scan with Malwarebytes Anti-Malware v1.65.0 Build 1400 (Free edition).

 

---------------------------------------------------------

 

Here is the specification of this PC:

 

Intel Core 2 Extreme QX6800 Quad Core processor 2.93 GHz, 1066 MHz FSB

4 GB Corsair DDR3 RAM TWIN3X2048-1333C9DHX G set to CAS 9-9-9-24-1T at 1.63 V

Gainward Geforce GTS 250 "Deep Green" Graphics card with 1 GB RAM at Standard Clockspeed (Nvidia 285.62 WHQL Driver)

Asus Striker 2 Extreme motherboard (Nvidia nForce 790i Ultra SLI Chipset) (BIOS 0512)

Corsair HX1000 1000 Watt Power Supply

2x Seagate Barracuda (ST3320620AS) 7200.10 320 GB, 16 MB cache, SATA 2 Hard Disk (System Drive and Data Drive)

Creative SoundBlaster X-Fi Xtreme Gamer Fatal1ty Pro (Creative Driver 2.18.0015)

Dell U2410 24 inch LCD Monitor, Connected via DVI, Resolution set to 1920x1200

Windows 7 Ultimate 64 bit SP1 (all security updates are installed)

 

---------------------------------------------------------

 

Please see below the threads on this forum that I have referred in an attempt to resolve this issue:

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-Win-7-Copy-My-Hard-Drive-Cannot-copy-source-drive-to/td-p/568924

 

http://community.norton.com/t5/Other-Norton-Products/How-to-Stop-Ghost-15-from-Modifying-Source-and-Destination-Disk/m-p/500878#M37402

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-Windows-7-restore-problems-Help/m-p/287158/highlight/true#M26638

 

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-doesn-t-list-any-drives-other-then-my-external/td-p/380300/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-No-disk-detected/td-p/270483/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Suddenly-all-Volumes-hidden-with-Norton-Ghost/td-p/194449/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Norton-Ghost-15-does-not-recognize-my-Hard-drive-for-back/td-p/790610/highlight/true

 

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-No-disk-detected/m-p/270483/highlight/true#M25825

3

Hi DaveH,

 

Many thanks for your prompt reply.

 

Please find the partinfo.txt file attached as requested. My apologies for the delay and for not including the file with my original post. I can also provide an alternate download link if you wish.

 

I would like to provide a correction to my above post, the E: drive is actually a logical partition of the first hard disk that also contains the C: volume. My external backup hard drive is actually G: (not shown in the partinfo.txt file or the above screenshots). If you require the backup drive to be present in this file or the screenshots, please let me know.

 

If you require any further information, please let me know.

 

Thanks again for your time.

4

If you look at the partinfo.exe you will see that drive has a partition error.

WARNING: Partition above extends beyond the end of disk.

 

The drive has a sector count of 625,142,448

However, the partition starts at sector 2,048 and is 625,151,362 long.

That makes the partition about 11,000 sectors longer than the drives physical size.

 

Right click on that drive in disk managment and select "shrink partition".

Try shrinking the partition about 15-20MB.  After that is finished, reboot and see if it is now availible in the list of drives to backup.

 

Best of luck,

Dave

 

Edit- I think my math may be off and it may be 42.9MB although that seems a little large?

I need another cup of coffee.

Try shrinking 50MB to be safe but dont worry about loosing space, you can later expand it back to the end of the drive and if you use disk management from inside windows I don't think it will overshoot the end of the drive like before.

5

Hi Dave,

 

I am glad that this file contained the information that you were looking for. I will follow your suggestion. It’s strange that this issue has only occurred now; I have not made any changes to the hard disk. Why would I when it was working perfectly?

 

I will post back with the results as soon as possible.

 

Thanks for your assistance so far and for providing your updated calculations.

6

Hi Dave,

 

I have shrunk the volume by 50 MB. There is now a 44 MB unallocated section at the end of the volume now showing in Disk Management.

 

Norton Ghost is now detecting the drive correctly. I will mark your post as a solution and upload a screenshot of what Norton Ghost now shows as available source drives tomorrow.

 

Thanks very much for your assistance. I am relieved that is was so simple to resolve.

7

I'm sorry I was so far off in my math, I didn't get much sleep last night.

But if your concerned about that wasted space you can expand the partition back another 40MB or so.  Although it's still a small unused space, if it gets to the point that you really need it your drive is too full anyway.

 

I have no idea what would make the partition change like that, I found it odd that it used to work but now it didn't.

 

Glad you got it squared away,

Dave

8

Hi Dave,

 

Please find below the updated screenshots that now show the positive effect of the solution that you have provided:

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/DiskManagement2_zps708de5d3.png

 

 

 

http://i742.photobucket.com/albums/xx69/Jimboc/Norton/Ghost2_zps90ecba30.png

 

The second screenshot (above) shows that the missing drive has not been backed up in 38 days. This is true since I backup every 2 weeks. I have now not done so for 3 weeks. I did restore the PC (the C: drive) to an earlier recovery point trying to resolve this. This recovery point was now 5 weeks old. This accounts for the 38 days. While trying to resolve this issue I had manually copied the contents of this drive to my backup drive but it is far more convenient to use Ghost for this purpose.

 

Thanks very much for assistance in resolving this issue.