Ghost 15 cannot mount a 2TB volume recovery point with error E98F0032

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1

I have a PC as shown below, and can mount a C drive recovery point file, but cannot mount  D nor E drive recovery point files with "Symantec Recovery Point Browser". (Of course verify option is checked.)

 

- Windows 7 (64bit)

- Ghost 15.0 (15.0.1.36526)

- C drive: 220GB SSD

- D drive: 2TB HDD

- E drive: 2TB HDD

 

It's the same symptoms of

'Error E98F0032' is seen when attempting to mount recovery point when source volume is 1TB or larger with Backup Exec System Recovery (BESR).

http://www.symantec.com/business/support/index?page=content&id=TECH127808

 

The article says it has fixed with Service Pack 2 (9.0.2) for BESR 2010.

Is there any patch for Ghost 15?

 

If it is not fixed yet on Ghost 15, everyone who has GPT HDDs encounter the same trouble?:smileysad:

 

Thanks in advance

2
jhg wrote:

I have a PC as shown below, and can mount a C drive recovery point file, but cannot mount  D nor E drive recovery point files with "Symantec Recovery Point Browser". (Of course verify option is checked.)

 

- Windows 7 (64bit)

- Ghost 15.0 (15.0.1.36526)

- C drive: 220GB SSD

- D drive: 2TB HDD

- E drive: 2TB HDD

 

It's the same symptoms of

'Error E98F0032' is seen when attempting to mount recovery point when source volume is 1TB or larger with Backup Exec System Recovery (BESR).

http://www.symantec.com/business/support/index?page=content&id=TECH127808

 

The article says it has fixed with Service Pack 2 (9.0.2) for BESR 2010.

Is there any patch for Ghost 15?

 

If it is not fixed yet on Ghost 15, everyone who has GPT HDDs encounter the same trouble?:smileysad:

 

Thanks in advance

Welcome,
You have run into one of the limits of Ghost 15. This product is being retired and the replacement is SSR 2013. It is newly released and resolves many of the Ghost15 issues. It is being supported and the recommended replacement for Ghost.

https://www.symantec.com/system-recovery-desktop-edition

Is the link you can follow to consider using it as your replacement solution.

And, no, Ghost15 does not support GPT or drives over 2TB in size.

Keep us posted

3

Thank you for your reply, Guru.

 

Alas, I bought Ghost 15 last week, used it for a few days, and now I have to say good-bye to Ghost 15!?

 

Ghost 15 costs me only at first time, no runnning cost,

but  SSR seems to cost me annually for a license to use, it sounds not good...

 

Thanks.

4

SSR comes with a 1 year support plan, you don't necessarily need to pay each year unless you want to.

You can always get support from the forum.

 

Are your 2 drives GPT?

Because as Dick mentioned Ghost 15 doesn't support GPT drives very well.  But a 2TB drive does not have to be GPT it could be a regular MBR drive as well.  It doesn't have to be GPT until it gets close to 2.5TB.

Dave

 

5

Thank you for your suggestion, another Guru.

 

I appreciate the support from this forum.

So, if I think I won't need official support of SSR after one year later, and will decide not to renew,

then can I continue to use SSR and will it be valid?

 

You right, Dave, I checked my HDDs (Western Digital WD20EFRX) and found they are MBR disks!

 

Ghost 15 works well in backup function, only I need is updated "Recovery Point Browser"

which can mount a 2TB volume recovery point file.....

6

Thats odd your having the problem if the drives are MBR,  I don't know of any size limitations with image files.

 

There are 2 ways to open an image, one is the recovery point browser the other way is mounting the image as a virtual drive.

Try right clicking on an image and select "mount".  A box will pop up asking for a drive letter not in use and then you should be able to see the drive in windows explorer like any other hard drive.

 

Dave

 

7

Thank you, Dave.

 

It's odd but is true that Ghost 15 has some problems.

 

The size of recovery point file which "Recovery Point Browser" fails to mount  is 144GB in my case. 

Though backup target volume is a 2TB MBR disk, the volume is not filled with files, so backup image is much smaller.

 

Ghost 15  "Recovery Point Browser" can open such backup images, however cannot mount them.

Situation is the same via "mount" context menu of *.v2i, it shows "Error E98F0032:" dialog box.

(I think that context menu is equivalent to

"C:\Program Files (x86)\Norton Ghost\Browser\V2iBrowser.exe" -MTV "%1"

according to HKEY_CLASSES_ROOT\pqiFile\shell\Mount\command )

 

So, it boils down to the issues of "Recovery Point Browser" (V2iBrowser.exe and/or V2iPlugin.dll or so).

 

Thanks in advance.